‘I don’t get my money’s worth’ complain Amazon Prime users
AMAZON Prime users are so frustrated with the latest changes to the app that they have resorted to canceling their accounts.
Since Amazon added ads to its video platform in January, users haven’t been happy.
Besides the fact that ads are incredibly inconvenient, users also have to pay an extra $2.99 per month if they want to go ad-free.
Amazon said the ads would allow them to continue investing in engaging content.
However, this new change is not going down well with members who are taking to social media to share their thoughts.
“I canceled two days before the ads started at the end of January,” one person commented Reddit.
“The chat and calling options were difficult to get through, and they had me put on hold,” she added.
Ultimately, the user said the agents were refunded a year of their membership.
“My argument was always that if Amazon had disclosed that ads would be shown at renewal time, I would never have renewed,” they said.
Since going live, the post has been clicked hundreds of times and received more than 400 responses.
“The Prime Video selection hasn’t been great lately. I’m probably not getting my money’s worth,” said another Reddit user.
“I absolutely hate ads so I won’t be using the service,” said a third Prime subscriber.
“To me, ads are an imposition that should not be placed on a paid platform. Where will it end if we accept this?” they added.
Another user argued that when Amazon Prime cost $79.99 in 2017, it offered better benefits for a lower price compared to the current service.
“It offered Prime Videos ad-free, Prime Music basic (on-demand), unlimited music cloud storage, unlimited photo and video cloud storage,” they said.
“It now costs $140, and those are all gone. Prime Video charges extra for ad-free. Prime Music Basic is a radio-style playlist instead of on-demand. You have to pay extra for cloud storage,” they added to.
Prime Video on Monday became the latest streaming service to introduce ads.
The service now joins the other four most popular streaming sites in the US: Netflix, Disney+, Paramount+ and Max.