collectors – USMAIL24.COM https://usmail24.com News Portal from USA Wed, 07 Feb 2024 08:07:18 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.4 https://usmail24.com/wp-content/uploads/2024/01/Untitled-design-1-100x100.png collectors – USMAIL24.COM https://usmail24.com 32 32 195427244 I was kept awake at night after Virgin started harassing debt collectors over a faulty SIM card https://usmail24.com/virgin-media-sim-broadband-dispute-payment/ https://usmail24.com/virgin-media-sim-broadband-dispute-payment/#respond Wed, 07 Feb 2024 08:07:18 +0000 https://usmail24.com/virgin-media-sim-broadband-dispute-payment/

VIRGIN Media customer Darren Franklin had “sleepless nights” after being chased for £238 in fees for a phone SIM card and broadband that didn't even work. In 2022, he was sold a Volt package by Virgin Media O2, which was supposed to offer him a cheaper mobile SIM card and faster broadband. 1 Darren Franklin, […]

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VIRGIN Media customer Darren Franklin had “sleepless nights” after being chased for £238 in fees for a phone SIM card and broadband that didn't even work.

In 2022, he was sold a Volt package by Virgin Media O2, which was supposed to offer him a cheaper mobile SIM card and faster broadband.

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Darren Franklin, 53, discovered he had never upgraded to faster broadband

But instead it led to a stressful ordeal that lasted more than a year as he fought with the company to have him terminate his contract.

Months after buying the new Virgin Volt package for £95 a month – £10 more than his previous package, Darren, 53, discovered his SIM card was still not working and he had never used faster broadband.

“Eventually Virgin and O2 agreed the SIM wasn't working and they couldn't understand why, so I had to go back to my old provider,” the retired project manager from Glasgow told The Sun.

In January 2023, during an engineer's visit, Darren discovered he had never upgraded to the faster broadband he had paid for.

Since he was not getting service from the company for either his phone or broadband, he decided to cancel his contract and look for a better deal.

However, as several months had passed since he first tried to resolve the issue, Darren had missed the free cancellation period.

This meant he faced early cancellation fees totaling £238.99.

He refused to pay the charges because he had never received any service from Virgin Media O2.

But as a result, his debt was transferred to a debt collection agency and he was threatened with a County Court Judgment (CCJ).

Darren said: “The debts were causing me and my wife sleepless nights and unprecedented stress.”

Darren's wife, Louise, 55, is a retired teacher and was so worried she was afraid to open the door when she was home alone.

Darren added: “We had done nothing wrong and were harassed by a debt agency and threatened with CCJs.

“My wife became afraid to open the door when I was not at home.”

In a CCJ, a court has formally decided that you owe money and requires you to pay the money back.

Receiving a CCJ can have devastating consequences for your credit score and failure to pay could also leave you with bailiffs knocking on your door.

After a year of experiencing this “nightmare”, Darren decided to contact The Sun's Squeeze Team to see if we could help.

When we contacted Virgin Media O2 on Darren's behalf, a spokesperson said: “We apologize to Mr Franklin for the difficulties he has experienced.

“We have now waived the £238.99 and offered to send him £136.44 as a gesture of goodwill, which he has accepted.”

Our Squeeze Team has recovered a total of over £159,657 for our readers.

What should I do if I find myself in a similar situation?

If you believe you have been unfairly charged for a service you did not receive, you can take steps to receive compensation.

The first thing you should do is contact your carrier's customer service and explain what the problem is.

If, as in Mr. Franklin's case, this does not solve the problem, you should file a formal complaint with the company.

Details on how to do this can be found on the back of your invoice, or you can also ask customer service.

Make sure you use the words 'formal complaint' when contacting them so that it is taken seriously.

Phone and broadband companies are regulated by Ofcom and there are rules in place to ensure they treat customers fairly.

Make sure you keep all correspondence with the company in case you need to use it as evidence later.

While they may not always be able to give you the result you're looking for, everyone benefits from letting them know about any issues, so it's still worth making a complaint.

Another way to complain is through social media. Most companies have teams that answer questions on X (formerly Twitter) and Facebook during business hours.

Plus, The Sun's Squeeze team is always ready to fight for you and make sure you're heard.

To contact us, please email squeezeteam@thesun.co.uk.

Or you can read our full guide on how to complain like a pro.

Do you have a money problem that needs to be solved? Get in touch by emailing money@the-sun.co.uk.

Moreover, you can join us Sun Money chats and tips Facebook group to share your tips and stories.

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During Antwerp Art Weekend, collectors buy with feeling https://usmail24.com/antwerp-art-weekend-html/ https://usmail24.com/antwerp-art-weekend-html/#respond Mon, 22 May 2023 17:40:02 +0000 https://usmail24.com/antwerp-art-weekend-html/

“At art fairs, people look too quickly,” says Jason Poirier dit Caulier, founder and director of the Plus-One Gallery in Antwerp, Belgium. “Here they need a little more time. They almost want to touch,” he added. Poirier dit Caulier stood in a branch of his dealer, in front of an ingenious illusionistic painting by Belgian […]

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“At art fairs, people look too quickly,” says Jason Poirier dit Caulier, founder and director of the Plus-One Gallery in Antwerp, Belgium. “Here they need a little more time. They almost want to touch,” he added.

Poirier dit Caulier stood in a branch of his dealer, in front of an ingenious illusionistic painting by Belgian artist Ritsart Gobyn, 37, which attracted a lot of close attention during Antwerp Art Weekendan annual celebration of the city’s contemporary artists and gallery owners that concluded on Sunday.

Although Gobyn’s artwork looked like a bare canvas with strips of masking tape and excerpts from art books glued to it, it was in fact a highly detailed two-dimensional oil painting, shown with 26 similar works in ‘Prologue’, a solo exhibition that was part of the Art Weekend program.

The show turned out to be a commercial hit. At least 25 of the oil paintings, which put a contemporary twist on Northern Europe’s age-old tradition of trompe l’oeil (“trick the eye”) painting, found buyers at prices ranging from €3,000 to €13,000, about $3,250 to $14,000 said the gallery.

“There are many good young artists in Belgium. Our role is to promote them,” said Poirier dit Caulier.

Antwerp and other cultural hubs such as Barcelona, Zurich, Madrid, Mexico City And London trying to match the success of Gallery Weekend Berlin by convincing contemporary art aficionados that following a trail of dealer exhibitions is a more relaxing and educational alternative to the hustle and bustle of a fair.

Thirty-nine commercial galleries took part in Antwerp’s ninth annual art weekend, including big names such as Axel Vervoort And Zeno X. Yet Antwerp does not have a huge dealer base and there are far fewer artists living in the city compared to Berlin. However, Belgium has a reputation for being the country with the world’s highest percentage of collectors per capita. (It doesn’t help having to pay capital gains tax on art sales.)

“We have an incredible tradition of collecting that goes all the way back to Rubens and Breughel,” says Tim Van Laere, a former professional tennis player who has his eponymous gallery in Antwerp since 1997. “We have collectors at so many different levels,” he said, adding that unlike many collectors in other countries, Belgians like to make their own decisions rather than relying on expert advisors.

“They buy with their feelings,” says Van Laere.

Instead of exhibiting an artist from his stable of internationally established names, Van Laere provided a surprise during Antwerp Art Weekend by transferring his more than 10,000 square meter gallery to panel paintings by Ines van den Kieboom92, a self-taught Belgian artist whose work he had recently discovered in a small antique shop.

Priced from €1,500 to €28,000, van den Kieboom’s direct, laughable interpretations of relatives and friends in everyday activities, such as going to the beach, also proved popular. By Sunday, according to the gallery, 54 of the 59 available works had been sold, about a third to international clients.

At the other end of the age spectrum, young Belgian artists Ben Sledsens, 31, (represented by Van Laere) and Bendt Eyckermans, 29, (represented by neighboring gallery owner Sofie Van de Velde) are two of the hottest names in the international art market .

Sledsens and Eyckermans both live in Antwerp and were educated at the city’s Royal Academy of Fine Arts, which has produced many of Belgium’s brightest art and design stars. Both make figurative paintings with a dreamy, surreal edge. Both have more than 500 collectors waiting to purchase their works, according to their dealers. Yet none of their paintings were available on participating gallery walls during Art Weekend.

“You have to know the gallery and be on the list,” says Christophe Ysewyn, 38, a collector and hotelier in Antwerp. Ysewyn said he was lucky enough to have acquired a painting by Sledsens early in the artist’s career. “I have been approached many times by Asian collectors who want to buy my work,” he said.

Ysewyn’s collection and property have benefited from Antwerp’s renewed importance as an arts centre. Since the Renaissance, Brussels and Antwerp have been the two most important artistic centers of the country. In the early 2000s, as the art market expanded, a number of international galleries emerged set up branches in Brussels. But Brussels’ appeal as a destination for the art world was tarnished by terrorist attacks in 2016 and by the closure in 2019 of the Brussels edition of the highly regarded Independent Art Fair.

Since then, some Belgian gallerists, such as Office Baroque, have moved from Brussels to Antwerp.

“The art scene was here, then it moved to Brussels and now it’s coming back,” said Ysewyn.

But the Antwerp art scene has its challenges. The town hall has recently been demolished money for contemporary artists after spending €105 million on an 11-year renovation of the city’s tourist-attractive Royal Museum of Fine Arts. This institution has an excellent collection of masterpieces by Rubens, the Antwerp prodigy who became the most successful artist in early 17th-century Europe.

“The art market has not changed since the time of Rubens. Painting is the battlefield,” says Luc Haenen, an Antwerp heart surgeon with a penchant for a Dries Van Noten suit. Haenen, one of Belgium’s quintessential collectors of under-the-radar contemporary art, said he bought paintings from now-in-demand artists such as Issy Wood and Caroline Walker long before they came into fashion.

A native of Antwerp, Haenen said his city was a logical location for the format of the gallery weekend: “It’s not too expensive, there are a lot of young people and there’s a vibrant gallery scene,” he said. “And we are spoiled for mobility,” he added, referring to Antwerp’s convenient travel links to European capitals.

But surely a lot must have changed in the 400 years since Rubens was Antwerp’s megastar artist? Or maybe not. Rubens also had a fairly long waiting list.

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