400 IndiGo flyers were left hanging in Istanbul for almost two days – Times of India

Nearly 400 passengers who were supposed to travel from Istanbul to Delhi and Mumbai on IndiGo flights have been stranded at Turkiye airport for almost two days now.
Passengers have now taken to social media to share their experiences. While they were scheduled to travel to Delhi (6E12) and Mumbai (6E18) on Wednesday evening, queries to IndiGo on when the passengers would be flown to India remained unanswered till Friday evening.
Shubham Bansal wrote on LinkedIn: “I am one of the 400 passengers stranded in Istanbul. No response (or) updates from IndiGo. Is this how you run the airline?”
IndiGo owes us an apology & compensation: Stranded flyers
Another stranded passenger, Anushri Bhansali, said on social media that the flight was delayed twice by an hour, then canceled and finally rescheduled 12 hours later. Complaining of exhaustion and fever, she said flyers were not provided with accommodation or meal vouchers and were not even approached by an IndiGo representative at the airport.
In a statement on Friday evening, IndiGo said: “Due to technical issues, IndiGo flights from Mumbai and Delhi to Istanbul experienced delays. This led to successive delays in the returns sectors. All necessary steps were taken to ensure customers were notified, and they were. provide refreshments and accommodation, where possible. We regret the inconvenience caused to customers and appreciate their understanding and patience. All activities have now been normalized. The cold weather in Istanbul has increased passenger problems.
Parshwa Mehta was scheduled to travel to Mumbai at 8.15 pm on Wednesday. That flight was first postponed until 11 p.m. and then until 10 a.m. on Thursday. This information was given to passengers by the Turkish Airlines crew and not by IndiGo, she said.
“We were told that as compensation we would be given access to the lounge at Istanbul Airport. But the lounge was far too small to accommodate the large number of stranded passengers. Many of us were left standing for hours without proper facilities. There no alternative flights were offered, there was no proper communication, and to top it all off, no plans for reparations were shared,” another passenger posted on said it owed the passengers an apology and fair treatment.
IndiGo was recently ranked among the “world’s worst airlines” in the 2024 AirHelp Score report, ranking 103rd out of 109 with a score of 4.8. In rejecting this report, IndiGo had criticized the methodology.