Telstra has been closed for increasing its service prices and revising his billing system, which causes problems for thousands of customers.
The Telco changes the payment plans of customers from afterwards from invoicing to in advance, which surprised Aussies during the costs of the living crisis.
With the new in advance payment plan, customers must now pay for services before they are provided, instead of being invoiced after using the services, as was the case earlier.
Telstra said that the change is part of 'simplifying our plans and processes, so that we can enter and resolve your questions faster'.
But 2GB -Gastheer Ben Fordham did not bought the company's excuse for the sneaky changes that customers did not see coming.
“Is this not just a case of Telstra who wants more money earlier, so that they can earn the interest of our hard -earned dollars,” he asked.
As part of the change, many customers have switched to new plans, so some have seen their bills rise by $ 20, so that furious Aussies on the Telco unleashed.
“If you are the costs of living crisis in which we find ourselves, this will certainly throw away the balance sheets for many, many households,” they said.
Telstra (shown store) changes the payment plans of customers from Backated to in advance
Frustration is mounted if changes in Telstra's invoicing are buried in a small well
“If it's so great, people don't just migrate to the new plan itself instead of being forced,” a second asked.
Others urged telstra customers to change networks due to the changes.
“I use Aldi, yes, they use the Telstra network, only $ 119 for 12 months paid for front unlimited with Rollover data, since the start, great service and not a billing set and forget.”
Another complained about the changes that are hidden in the 'the small print on the e -mail communication that Telstra sent'.
The latest update from Telstra: in advance payments and plan price increases have made Aussies angry
'They have not only informed us about changes in invoicing that move forward payments, they also made changes to the costs of plans and brought a disclosure to the basis of the report to advise if we were not happy, we can cancel, we can cancel, But they would not repay all the pre -paid money.
'So they actually make a change, bring you in advance, and if you decide that I have been ready because you have been blind or it cannot afford to continue to pay their increased prices that they think are for' services 'To improve, keep your money. '
