ING Australia is hit by another major disruption: ‘We are very sorry’
- Major bank hit by disruption
- Customers cannot access the website
One of Australia’s largest banks was hit by an outage just weeks after the last one.
ING Australia announced on social media platform X on Wednesday that customers had reported problems accessing the banking app and website.
“We are aware that some customers are currently experiencing difficulties accessing the ING app and website,” the message said.
‘Our teams are investigating this issue and we will provide further updates shortly.’
“We are deeply sorry to any customers affected by this.”
ING Australia posted an updated statement on social media: “Services are returning to normal.”
‘Most customers should now have access to the ING app and online banking and be able to make payments and transfers.’
‘While we complete the restoration, some overseas customers may experience difficulty accessing the app and website. We will provide updates on this soon.”
ING Australia announced on social media platform
The latest incident comes just weeks after customers were hit by another outage. Customers first reported that they could no longer access the website or banking app around 9 a.m. on Wednesday, October 30
‘We sincerely apologize to all customers affected by this.’
The DownDetector website received more than 1,000 reports since 7:30 a.m. on Wednesday.
Angry customers took to social media to complain that they could not access the website and app.
‘How long can we expect to wait? I can’t start my day because I can’t log in to transfer money,” one customer wrote.
“Looks like I’m not buying anything this morning. Come on guys, not good enough,” wrote another.
The latest incident comes just four weeks after customers were hit by yet another outage.
ING Australia customers first reported that they were unable to access the website or banking app at around 9am on Wednesday, October 30.
At its peak, more than 2,300 customers reported problems accessing ING Australia banking services.
After last month’s outage, ING Australia said: “We are aware of scammers calling customers or posting on social media claiming they can help restore access.”
‘ING will never call you about online banking and all updates on this subject will be shared via our official social media pages and on our website.’
Daily Mail Australia has contacted ING Australia for comment.
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