Passengers on the latest railway line in Australia have endured a horrifying journey when the doors did not lock in one carriage when the train rushed past the tracks.
The Sydney Metro Service traveled on Wednesday between the Chatswood and Crows Nest Stations on Wednesday when a digital sign above the exit showed a message with the lecture: “This door is out of use.”
Images from the inside the carriage showed that passengers looked tense when the tunnel wall raced through the open doors at speeds of 100 km/h, because the opening was blocked by two rail employees with radios and ears.
Daniel Williams, CEO of Metro Trains Sydney, said that the door failure was detected by the control room that contacted the train and two employees were sent to the carriage.
“There were (a) customer journey coordinator and (a) customer activities leading the service,” said Mr. Williams.
“They were contacted by our operational control center. They tried to resolve the problem at a distance.
“When this was not successful, the OCC (Operations Control Center) instructed the frontline staff to close the door manually.”
Williams said that the two employees between commuters and the doors were until the train arrived at the station 'to complete the short journey'.
The doors remained open on a carriage on the Sydney Metro Service between Chatswood and Crows Nest on Wednesday morning
The staff stood in front of the doors while the train rushed through a tunnel with 100 km/h
“The door could be closed at the next station and the metro removed from the service,” he said.
“We apologize to customers for the concern that this caused.”
The $ 25 billion metro is the first train line in Australia that extends from Tallawong, in the northwest of Sydney, via the CBD and to Bankstown in the southwest.
When it is completed, the 21 newly built modern stations has and runs 52 km.
Train lines without a driver become usual in many countries, although the supervision of staff is still traveling on board.
Sydney Metro is one of the longest passenger freedom automated train lines in the world behind the Riyadh Metro in Saudi Arabia.
Mijnbouwbedrijf Rio Tinto has the longest automated train line at 1,700 km in WA, but it only wears freight.
