Intel may face lawsuit over Raptor Lake chip
Over the past few weeks, a few owners of Intel’s Raptor Lake desktop PC microprocessors have been chatting on the web about their PCs breaking down. Normally, Intel’s chips act as the brains of the computer, but evidence has shown that they have sometimes been the cause of computers failing. Eventually recognized the issue, saying it affected Intel Core 13th- and 14th-generation desktop chips manufactured before 2023.
Now a law firm is investigating a possible class action lawsuit against the tech giant, collecting names of affected customers that would be considered part of a potential lawsuit.
“If you are interested in participating as a class representative in a class action lawsuit against Intel regarding issues with Intel Core 13th/14th generation desktop processors, please submit your information,” the company, Abington Cole + Ellery, said in a statement. says on his site.
Intel, in turn, released a series of statements, including: a promise to send software fixes for chips that were not yet broken, and for replacing the chips that were.
“Intel is committed to ensuring that all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported through the exchange process,” an Intel representative said. wrote on the company’s website at the end of last month.
Intel representatives did not immediately respond to a request for comment on the potential lawsuit.
Bad timing
Intel’s troubles with its Raptor Lake chips come as the tech industry prepares for a busy fall sales season, including back-to-school shopping and holiday shopping. Intel also faces increased competition from rivals AMD, Apple and Qualcomm.
Industry analysts have argued that Intel has been stunned by the wave of investment in artificial intelligence that has breathed new life into the technology and manufacturing sectors. Many competitors, including Apple, Google, Qualcomm and Microsoft, have added specialized AI technologies to their devices for years. When OpenAI’s ChatGPT helped spark an AI boom Across the tech industry, investors saw these companies as crucial parts of this new trend.
Intel has been playing catch-up, as has its arch-rival AMD. AMD’s latest chips have special features to support AI apps, helping the chips win praise from reviewers and subsequently purchases from customers. Earlier this week, AMD told investors that its latest chips with built-in AI capabilities were selling better than expected, helping to increase the company’s overall profit.
Now Intel is struggling with this production issue. YouTube publication Gamers Nexus, which helped reveal the problem, said Intel chips would no longer be recommended until the company could prove that its promised fixes actually work.
“Once we get hopefully a lack of performance changes and hopefully some solid warranty commitments, we’ll consider whether we can confidently recommend Intel CPUs,” said Steve Burke, editor-in-chief of Gamers Nexus. said in a video uploaded last week.
