A desperate great -grandmother begs her removal to find all her possessions after they have never reached her new home.
Audrey, 81, moved from Hervey Bay at the beginning of December 2024, 287 km north of Brisbane, to Tarcutta, 206 km west of Canberra.
She flipped on the internet and paid $ 5,000 to all things that Australia moves to transport her possessions after seeing the competitive prices of the company.
Without the knowledge of Audrey, but according to dissatisfied customers, the removalist was not easy to deliver in the past of other people.
Multiple reviews Online warned potential customers to prevent the services from using it at all costs, but Audrey, non -computer use, had not seen them.
Some customers did not receive all their items and reported much more that those of them show up, damaged or broken.
Some people even said they received random items that were not even theirs.
Audrey is still waiting for more than half of her possessions to arrive – which, according to her irreplaceable items, are that she has collected over the years.
Audrey and her granddaughter Siobhan argue with their deletonist to return the 81-year-old assets after she had moved from Hervey Bay to Tarcutta in December 2024 to Tarcutta
Audrey has sent Abbey Chen, who is responsible for the company, but many of these texts have remained unanswered.
Audrey said that after her possessions had not arrived, she went to the police and hired a private detective to hunt Chen.
'[We] Went to the police station after a few days and said: she knows, you know, has disappeared, “Audrey told a current affair.
Audrey moved to Tarcutta so that she could be closer to family because of her sick health and the fact that she could no longer afford to live alone.
The 81-year-old is legally blind and cannot walk without hiking aid. She also has high blood pressure, diabetes and osteoporosis for which she has to wear a neck brace.
Audrey is still waiting for her critically necessary medical equipment, six generations of photos and handicrafts made by her great -grandmother in 1900.
'Contact me. I am more than 80 and in very poor health. You have had my whole life in boxes and generations of family history, “she has sent a message.
'I beg you, send these precious possessions back or at least tell me where they are, so that I can arrange to collect them.
Audrey asked for a response and after a while Chen finally wrote back and apologized for what had happened.
“I want to thank you for your patience, I know the headache has been before you and this took much longer than expected,” Chen replied.
“Unfortunately, the truck has abandoned me a few times in recent weeks and my apologies that it has uncomfortable.”
Chen offered to Audrey 50 percent of the money that she paid for the move and promised a new delivery date that eventually fell and she was again waiting for her things without an idea when it would arrive.
Abbey Chen of all the things that Move Australia picked up the items and failed to deliver them before she no longer responded to the great -grandmother's texts
Eventually a stranger arrived in Audrey's house with half of her items that were a mix of broken and looted.
Several boxes seemed to have been open and some antique items such as Audrey's gramophone were irreparably broken.
The man told her that he had been hired by Chen to deliver the items to Audrey and that he did not work for all things that Australia moves.
A current affair has traced an address in which Chen had lived and met one of her family members who said she was working in Townsville at the time.
When Chen was called, she said her truck had been demolished, which was the reason for the long delay.
Chen said that she was not 'an unfair piece of sh*t' that runs away with human stuff, but that she was confronted with a repair bill of $ 30,000 for her broken truck.
She promised that Audrey's assets would be delivered in February.
“It's not happy to know that it is not yet sorted,” said Chen.
Chen's truck with Audrey's possessions in it is now in a mechanic In Maryborough, near Hervey Bay, but is currently not registered for driving.
Audrey's granddaughter Siobhan said that what happened to her grandmother is unforgivable.
'I love my nan, what happened to her is just regrettable and [Chen] Should be ashamed of himself, “she said.
Daily Mail Australia has contacted all things that Australia moves for comment.
