‘The bot’s life is so uncomfortable’: BigBasket responds to social media compliments with ‘we will do our best to solve this problem’ | India News – Times of India

Online grocery delivery platform Big Basket in an unusual mix-up, misunderstood a customer's compliment for a complaint. The incident started when an “Well played, BigBasket,” she wrote, sharing a screenshot of the combo pack and tagging the company.However, BigBasket apparently mistook the compliment for a complaint and apologized to Murugesan."We regret the inconvenience caused. Can you please assist us with your registered contact number via DM? We will do our best to resolve this issue," the company responded to Murugesan's post.The exchange quickly caught the attention of several X users. Some found the unusual response funny, while others suggested that BigBasket should read the message carefully before responding. Furthermore, Ganesh Sonawane, the founder and CEO of Frido, said that praise is so unusual that most brands automatically assume that being tagged means a complaint. var _mfq = window._mfq || []; _mfq.push(["setVariable", "toi_titan", window.location.href]); !(function(f, b, e, v, n, t, s) { function loadFBEvents(isFBCampaignActive) { if (!isFBCampaignActive) { return; } (function(f, b, e, v, n, t, s) { if (f.fbq) return; n = f.fbq = function() { n.callMethod ? n.callMethod(...arguments) : n.queue.push(arguments); }; if (!f._fbq) f._fbq = n; n.push = n; n.loaded = !0; n.version = '2.0'; n.queue = []; t = b.createElement(e); t.async = !0; t.defer = !0; t.src = v; s = b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t, s); })(f, b, e, ' n, t, s); fbq('init', '593671331875494'); fbq('track', 'PageView'); }; function loadGtagEvents(isGoogleCampaignActive) { if (!isGoogleCampaignActive) { return; } var id = document.getElementById('toi-plus-google-campaign'); if (id) { return; } (function(f, b, e, v, n, t, s) { t = b.createElement(e); t.async = !0; t.defer = !0; t.src = v; t.id = 'toi-plus-google-campaign'; s = b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t, s); })(f, b, e, ' n, t, s); }; function loadSurvicateJs(allowedSurvicateSections = []){ const section = window.location.pathname.split('/')[1] const isHomePageAllowed = window.location.pathname === '/' && allowedSurvicateSections.includes('homepage') if(allowedSurvicateSections.includes(section) || isHomePageAllowed){ (function(w) { function setAttributes() { var prime_user_status = window.isPrime ? 'paid' : 'free' ; w._sva.setVisitorTraits({ toi_user_subscription_status : prime_user_status }); } if (w._sva && w._sva.setVisitorTraits) { setAttributes(); } else { w.addEventListener("SurvicateReady", setAttributes); } var s = document.createElement('script'); s.src=" s.async = true; var e = document.getElementsByTagName('script')[0]; e.parentNode.insertBefore(s, e); })(window); } } window.TimesApps = window.TimesApps || {}; var TimesApps = window.TimesApps; TimesApps.toiPlusEvents = function(config) { var isConfigAvailable = "toiplus_site_settings" in f && "isFBCampaignActive" in f.toiplus_site_settings && "isGoogleCampaignActive" in f.toiplus_site_settings; var isPrimeUser = window.isPrime; var isPrimeUserLayout = window.isPrimeUserLayout; if (isConfigAvailable && !isPrimeUser) { loadGtagEvents(f.toiplus_site_settings.isGoogleCampaignActive); loadFBEvents(f.toiplus_site_settings.isFBCampaignActive); loadSurvicateJs(f.toiplus_site_settings.allowedSurvicateSections); } else { var JarvisUrl=" window.getFromClient(JarvisUrl, function(config){ if (config) { const allowedSectionSuricate = (isPrimeUserLayout) ? config?.allowedSurvicatePrimeSections : config?.allowedSurvicateSections loadGtagEvents(config?.isGoogleCampaignActive); loadFBEvents(config?.isFBCampaignActive); loadSurvicateJs(allowedSectionSuricate); } }) } }; })( window, document, 'script', );