Apple offers iPhone 14 Plus service program for this rear camera issue
Apple has announced a service program for a rear camera issue affecting some iPhone 14 Plus units manufactured over a twelve-month period. The Cupertino company announced that affected devices are eligible for service at Apple Authorized Service Providers at no additional cost, and customers can verify whether their handset is affected by providing their serial number to the company. In the meantime, users who have already paid for repairs to the iPhone 14 Plus’ rear camera can contact Apple for a refund.
Apple offers iPhone 14 Plus service program for rear camera issues
A support page The company-founded company says it has discovered that a “very small percentage” of iPhone 14 Plus devices are affected by an issue where the rear camera does not show a preview. According to Apple, iPhone 14 Plus devices manufactured between April 10, 2023 and April 28, 2024 could be affected.
iPhone 14 Plus owners can enter their serial number on the company’s support page to check if their smartphone is affected by the issue and eligible for free maintenance. Apple says the service program will cover an affected device for three years after it is first purchased.
How to check if you qualify for Apple’s iPhone 14 Plus service program
To find the serial number on iPhone 14 Plus, users can open the Settings app and tap General > About. Long insistence Serial number a will be displayed on this screen Copy shortcut, which allows users to paste the text into the field on Apple’s support page for the iPhone 14 Plus Service Program.
Apple’s support document states that some customers with iPhone 14 Plus devices with damage that prevents the rear camera from being serviceable (such as a broken rear window) will need to resolve these issues first. Unlike the free service program, Apple says it will charge customers for these additional repairs.
Customers who have already paid for the maintenance of their iPhone 14 Plus rear camera can also contact Apple for a refund, according to the company’s website. Gadgets 360 was able to verify that an iPhone 14 Plus purchased in December 2023 was not within the affected serial number range.
