Anker has just recalled 5 power banks – here is which and how you can get a free replacement
- Advertisement -
- Anker has just issued two separate recall actions for some of his best Power banks, with a total of six models
- Some Power banks can result in a fire hazard
- If you are eligible, you may be able to get a brand new power bank for free
Anchor Has just announced his second product reminder this year – and although it is bad news for the brand, there may be a silver lining for you. If you own one of the Power banks of Anker, you may be eligible for a free replacement.
The company recalls six different Power Bank models and quotes problems with the lithium ion battery in it. This includes models of Anker’s Power Core, Maggo and ZOLO series.
Below we will tell you everything you need to know about the recall from Anker’s Power Bank and what you should then do.
Which anchor power banks are affected by the recall?
Anker has launched two separate recall actions. One at the beginning of June a single Power Bank model contained, while the more recent second extended the list with a further five models in a few anchor product lines.
The power bank that was first recalled was the Anker Powercore 10000 (A1263). If you have purchased the Power Bank AmazonYou would have received an e -mail as we received below. The subject line would have been ‘attention: important safety knowledge about your former Amazon order’.
Not every Powercore 10000 -Powerbank was recalled. The invited units only include the A1263 model, made between 1 January 2016 and 30 October 2019. All recalled units were sold in the United States between 1 June 2016 and 31 December 2022.
The second recall was more extensive and contained the following models:
- Anker Zolo Model A1681 (20K, 30 Watt, with built-in USB-C and lightning cables)
- Anker Zolo Model A1689 (20K, 30 Watt, with built-in USB-C cable)
- Anker Maggo Model A1652 (7.5 Watt, 10,000 mAh)
- Anker Power Bank Model A1257 (10K, 22.5 Watt)
- Anker Power Bank Model A1647 (22.5 Watt, 20,000 mAh, with built-in USB-C cable)
In these cases, Anker has not specified no production or sale date for the affected Power banks. But in his ‘Voluntary recall’ notification By referring the above models, it stated that “Although the chance of malfunction is considered minimal, from an abundance of caution, we have decided to initiate a voluntary global recall from various Anker Power Bank models.”
How you can check whether your anchor Power Bank has been recalled
It does not matter which of the affected models you own, your first step is to check the model and serial number on the back or side of your power bank.
Not every unit of each model is recalled, so even if you have one of these possession, it may not be eligible for replacement.
You must then enter the serial number, together with a few other important details, on Anker’s online recall form To check the suitability.
If it is confirmed that it is one of the affected models, you must immediately stop using it and a Product memorandum form. This contains information about requesting a gift voucher or replacement.
What can you get if your power bank is eligible?
If your power bank is hit by one of the recall actions, Anker offers you a replacement or a gift voucher. People in the US will not receive any refunds, although anchor offers refunds in China.
In the case of the Power Core 10000, Anker says that you get a replacement power bank. If it is on the back order, instead you can choose a $ 30 gift voucher (to be used in the Anker store) or wait until the Power Core 10000 is available again.
The second recall is a bit more vagar, but anchor says that you can choose between a gift voucher or a replacement unit.
How to submit a recall claim
As soon as you are sure that you have one of the models mentioned above, you must submit your recall claim to Anker for verification.
- If you have the Anker Power Core 1000 (A1263), go to Anker’s recall form For that model
- If you have one of the other Power Banks (A1257, A1647, A1652, A1681, A1689), go to This recall form instead of.
In both cases you can be asked for the serial number, proof of the purchase, order number and photos of the Powerbank.
If this fails, but you still think you are eligible for replacement, please contact Anker’s support About live chat, e -mail or telephone.
Why are Anker Power Banks recalled?
Anker did not discuss the cause of the recall in detail, but in both cases the problem seems to be with the battery.
When announcing the first recallAnker said that these power banks could be a fire hazard because of a “potential problem with the lithium ion battery.” Allegedly the battery can overheat, and if that happens, some plastic components can melt, resulting in smoke or even a fire.
In the case of the Second recallAnker revealed that it identified a potential problem with lithium-ion battery cells made by one of his suppliers. The company admits that problems are unlikely, but it is careful and evokes all five affected models.
Can you still use your old power bank?
As soon as it has been confirmed that your power bank is influenced by the recall, you must stop it immediately. Even if it seems to work fine, it is a fire risk, so you have to throw it away as quickly as possible.
Anker says that you should not throw the battery away “in the garbage dump, general recycling flows (eg street or sidewalk bins for recycling), or in used battery-drop-off boxes that are often found in stores in the retail or home improvement”.
Instead, Anker recommends throwing it away at a local electronics removal facility that is recalled devices that are powered by lithium-ion batteries. That is because recalled batteries must be treated differently than regular because of their higher fire risk.
Maybe you like it too
- Advertisement -
