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Audio of the Anseline family’s call to triple-0 while daughter waited for Ambulance Victoria

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Harrowing audio has been released of a distressed mother’s panicked calls to triple-0 as her teenage daughter breathed her last as she waited for an ambulance.

Bernard and Corine Anseline’s 14-year-old daughter, Lydia, suffered a severe asthma attack at their home in Pakenham, Victoria, on April 13.

They waited 30 minutes for paramedics after calling triple zero twice as Lydia’s condition worsened before dying in her father’s arms.

Two months later, the grieving parents still have not received an answer as to why paramedics arrived when it was too late.

They’ve shared confrontational audio of their calls to triple-0 released by the Emergency Services Telecommunications Authority in hopes it will change things. in the healthcare system.

The audio features the harrowing moment when Mr. Anseline begins CPR on his daughter after she lost consciousness.

The release comes after Melbourne ambulance services had to issue a ‘code red’ on Tuesday morning.

Due to a dire staff shortage, no ambulances were available to help the sick and injured.

Lydia Anseline (pictured with her father) died in her father Bernard’s arms while waiting for paramedics to arrive

“She feels like she’s going to pass out,” Mrs. Anseline explains to the operator.

“Lydia, Lydia, Lydia, Lydia, you’re all right,” her husband hears in the background.

His wife says to the triple-0 operator, “She’s turning blue.”

The operator gives instructions on how to administer Lydia CPR.

“She’s turning blue,” Mrs Anseline calls out.

The quiet operator on the other end of the line does everything she can to help them.

“I understand she’s turning blue, you have to follow my instructions, okay,” she explains.

“She’s still not breathing,” Mr. Anseline is heard screaming as he desperately tries to resuscitate his daughter.

The call eventually ends with the fire brigade being the first on the scene, taking over CPR.

But by the time the ambulance arrived, half an hour after the first call for triple-0, it was too late.

Corine Anseline (pictured) decided to share her poignant triple-0 calls with the rest of Australia, but admits it was hard to listen to them

Corine Anseline (pictured) decided to share her poignant triple-0 calls with the rest of Australia, but admits it was hard to listen to them

Despite their traumatic grief, the Anselines want to share the audio with the rest of Australia.

“I don’t think I’m ready to listen to it, but I’m sharing it because I want people to know… it was a serious call,” said Mrs. Anseline. A current matter

Her husband added: ‘I know it’s traumatic, it’s very hard because I couldn’t handle it myself – but (in my opinion) people need to be aware of how the system works,’

When Ms Anseline first called at 1:07 a.m., she was assured an ambulance was on its way.

‘We have arranged that help for her, an ambulance is being sent’, the operator is heard to say.

That insurance prevented Mr. Anseline from taking Lydia herself to the hospital, which is a 12-minute drive away.

The family insists they don’t blame Ambulance Victoria for Lydia’s death, but have lost faith in emergency services.

‘Personally I would be very reluctant to call 000,’ said Mr Anseline.

“If I can make it to the hospital or the doctor, I’d get there myself.”

“I’ve already lost a daughter, but seeing other families going through the same thing breaks my heart.”

Grieving parents Bernard and Corine Anseline remember the last moments of their teenage daughter Lydia (photo)

Grieving parents Bernard and Corine Anseline remember the last moments of their teenage daughter Lydia (photo)

The heartbroken family has previously revealed Lydia’s last words as she breathed her last.

“I took her hand and lifted her head and I said, ‘Lydia!’ And she opened her eyes and said, ‘Dad, I love you,’ Mr Anseline said earlier A current matter

Ambulances are often called to the property because Anseline’s three other children also suffer from asthma attacks.

“Seven minutes, that’s the longest we’ve ever had to wait. But on April 13, it was a completely different story,” says Anseline.

The first call to triple zero was made at 1:07 a.m., another was made at 1:25 a.m.

An ambulance eventually arrived at 1:41 am – 34 minutes after the initial call – but Lydia had died tragically before the ambulance arrived.

The family lives just 8 miles – or a 12-minute drive – from the nearest hospital to their home.

They think Lydia would probably have survived if they had rushed her to the hospital.

Lydia (left) had suffered a severe asthma attack in April at their family home in Pakenham, Victoria.  Her parents called triple zero while her father performed CPR

Lydia (left) had suffered a severe asthma attack in April at their family home in Pakenham, Victoria. Her parents called triple zero while her father performed CPR

Ms Anseline said that if they had been aware of the ambulance’s estimated arrival time they ‘could have saved her, she would still be there’.

Lydia had had another asthma attack six weeks before her tragic death and had been rushed to hospital by her mother.

At the time, Ms Anseline claimed that the doctors and medical staff advised her to call their house triple zero the next time Lydia had an asthma attack.

Her parents are now relying on triple zero call takers to provide accurate estimated arrival times for ambulances.

‘Just be honest. If the ambulance is late, let the person know. Because if that person has enough time to save a life, it makes a big difference,” Anseline said.

Mr and Mrs Anseline (pictured) believe Lydia would have survived if they had rushed her to hospital.  They are now calling on triple zero call takers to provide accurate estimated arrival times for ambulances

Mr and Mrs Anseline (pictured) believe Lydia would have survived if they had rushed her to hospital. They are now calling on triple zero call takers to provide accurate estimated arrival times for ambulances

An Ambulance Victoria spokesperson said at the time they were conducting a full investigation into the incident to better understand what happened and why.

“We extend our deepest condolences to the patient’s family and friends at this extremely difficult time,” the spokesperson said.

“We are conducting a full investigation into this tragic incident to better understand what happened and why.

“We take our work very seriously to provide the best possible care for every patient, and we will continue to work hard to serve the community during this period of increasing demand.”

Two months later, Lydia’s parents are still waiting for answers, despite promises from Ambulance Director Victoria to meet them, which never happened.

“I just wanted to answer,” Mrs. Anseline said.

“Why we were never contacted after the phone call, for example to let us know it was too late.”

Prime Minister Dan Andrews (pictured) responded to staffing problems across the state at a Rural Press Club luncheon at Victoria's State Library on Tuesday

Prime Minister Dan Andrews (pictured) responded to staffing problems across the state at a Rural Press Club luncheon at Victoria’s State Library on Tuesday

Prime Minister Dan Andrews responded to staffing problems across the state at a Rural Press Club lunch at Victoria’s State Library on Tuesday, shifting blame from his government.

With Covid-19 and flu spreading widely this winter, 1,547 state health system workers and about 150 Victoria ambulance crews were out of work on Monday, Mr Andrews said.

Mr Andrews said the slow migration of skilled workers in Australia has been one of the factors that has impacted Victoria’s health system in recent years.

He believes that eliminating the backlog of skilled migrants waiting to enter the country will be key to solving the crisis in regional health personnel.

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