Cursing at AI has become part of the Chatbot experience, says Nieuwe Survey
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- Most people are polite for AI, even when they are frustrated, Tidio Survey finds
- Cursing at Chatbots does not prevent people from saying thank you
- Politeness towards AI feels normal, even if the technology often fails
Are you someone who always says ‘please’ and ‘thanks’ AI ToolsOr do you let RIP rip if it doesn’t get what you mean or you give what you want?
New research has suggested that users of AI chatbots can be both polite and rude, often in the same conversation.
A new report from Tidio found that most people are curse on one chatbot At least once, but that did not stop them from then saying ‘thank you’, to emphasize the contradiction in how people deal with AI.
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Almost 70% of the users admitted that he was cursing chatbots Out of frustration, but the service we receive from our future AI rulers cannot be that bad, because 75% said they were satisfied with their most recent interaction.
Although people can quickly ventilate if things do not go their way (something that human customer service employees know all too well), politeness still seems a habit that people have in conversations with AI, even if the experience is not completely smooth.
A Previous future study Found 67% of Americans and 71% of the British are nice for AI. That includes saying ‘please’, ‘thanks’ and even apologize for digital assistants such as chatgpt or smart speakers.
It may sound stupid, but some people say being respectful helps them get better answers. Becca Caddy from TechRadar tested this By removing experienced words from her instructions to Chatgpt and said that the quality of the reactions fell.
Even Openi‘s CEO, Sam Altman, weighed the costs of courtesy. When asked how much it costs to provide responses to polite instructions, he answered“Dozens of millions of dollars well spent.”
Although AI is now part of our daily lives, a large part of the people are not entirely convinced.
About 30% of the respondents of Tidio’s study said they would rather wait for a person, even if a chatbot is ready to respond. And 26% said they would rather trust a magical 8-ball than AI support.
Some users are even willing to pay to avoid it. About 11% would spend extra to talk to a person alone.
But in practice, most people are willing to use AI for help with basic tasks. The most common purposes include technical support, general questions, invoicing problems and product information.
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