Table of Contents
Home security systems have become commonplace in the United States, with renters installing their own systems or buyers taking their home security with them when they move out. This has created a new kind of problem: On move-in day, people discover that security systems have already been installed and are waiting for them.
An existing security system can seem a little ominous, especially if you’re not sure where it’s coming from. Fortunately, this home technology is usually harmless and can actually help keep you safer. Here’s what to do if you encounter this kind of security surprise.
Read more:Are home buyers really being secretly watched by security cameras?
Contact the landlord or owner directly
Get to the heart of this mystery by making some quick phone calls. If you are renting, message your landlord and ask about the system, what it is for, and how to use it. If you are a buyer, contact the seller’s agent (try to avoid contacting the seller directly) and ask for an explanation of the system, whether it works, and why it was left behind. You need to get answers as quickly as possible before you decide what to do next.
In the meantime, you can continue moving as normal. If the system appears to be armed, we recommend disabling it for your privacy until you know what is going on.
Google’s Nest camera, discreetly mounted indoors.
Please consult your rental or purchase agreement
While you’re waiting for immediate answers about the unexpected security devices, you may want to consult your lease or purchase agreement and see if there’s a section on home security. Check to see if there’s any mention of an existing security system, what will happen to the security system — and most importantly, who’s responsible for it or will have to pay for its removal. Lease agreements in particular often have a section on security devices and what the landlord is responsible for. You’ll want to know exactly what’s in writing.
When it comes to a landlord’s security system, it’s usually legal to install and manage it, though most landlords prefer to keep security devices like home security cameras out of the rental property. Tenants have rights, including the right to privacy, so if the system feels invasive, you can certainly complain and even consult a lawyer about your options. At the very least, a landlord should have told you about the system and given you a code to arm and disarm it.
If you are a home buyer, this is the time to decide whether you want to keep the system or have it removed. If you are not too far along in the buying process, you may be able to ask the seller to pay for the removal of the alarm system as part of the purchase agreement. Otherwise, you should be able to disassemble most of the devices with a screwdriver, although some panels may require wiring. Discuss the details with your real estate agent.
Check the power supply and components of the security system
Learn the basics of the security system and get to know it a little better. See if it’s turned on, or if you need to flip a fuse or plug in a hub to turn it on (or off, if you’re concerned about your privacy). Look for a model number on the keypad or hub, and search the system online to learn more about it.
Check all system components to see what is included and where sensors or cameras are located. In some cases, a part of the system, such as the keypad or hub, may have been removed, making the system unusable unless you order a replacement.
Arlo’s Security Center is unobtrusive and easy to read
Completely wipe the system (if possible)
The last thing you probably want is a security system in your home that a stranger can remotely log into and use or even spy on you. If you plan on continuing to use the security system or have permission from your landlord to “own” the system while you are renting, find the proper way to erase the system and create a new account.
In most cases, you will need access to the old account to do this. For example, with a SimpliSafe system, you can log into an account, go to System Settings, and choose the reset option to erase it. You may need to ask the seller of the home to do this part before they move out.
It’s also a good idea to call the security company’s customer service line. If you give them your address and related information, they may be able to look up accounts to see if there are any active accounts registered to your home — or provide you with additional helpful advice.
Check subscription details
When you look up your system and contact the security company and/or previous owner, see if the security system requires a subscription.
Some security systems, like those from ADT or Frontpoint, require a subscription to even work. Others may require at least a monthly fee to manage the system itself. Some, like Arlo’s security system or Ring Alarm systems, have a free tier or offer core features for free. You’ll want to know what costs you’re dealing with before making any final decisions. Major brands can charge upwards of $50 per month for monitoring security systems, but you can also find the feature for around $20.
Read more: We do the math: How much do you save with DIY security versus professional security for your home?
Abode’s starter kit is very affordable and works with many third-party products.
If necessary, contact the security brand
If you have a system that was professionally installed or requires a subscription to work, it’s time to call the brand’s support number and ask if the company will reboot the system for you. Brands like ADT, Vivint, Frontpoint, and others often require a formal request and can test the system remotely for you. They may also have to have a local dealer come out. You will need to sign a new contract at this point, so be aware of the company’s pricing tiers.
Create your own account and set up the system
With the system wiped and ready, you can download the app and set up your own account. Make sure you have a secure password and your home Wi-Fi router credentials ready to set up the system. Take the steps slowly so that you learn how the system works, what it does, how it sends alerts, and your options for turning it on/off.
If you experience any problems at this point, we recommend that you contact customer service for a tour.
The Arlo Keychain allows users to combine the functions of a doorbell and a security system.
Test the system
Now that you have the system under control, it’s time to test it out. Go through the app settings to check the details, work on turning it on and off, and see how sensitive the sensors are. Practice sending or entering the disarm code. Have your family and loved ones practice with the system as well. Now you’re ready to adopt it as your own!
For more tips on how to secure your home, check out our home security cheat sheet , our tips on where to put security cameras , our overview of what to do in the event of a houseguest theft , and our overview of whether it’s legal to record video or audio in your own home.
