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2023 was the breakout year of AI and since then it has gone into force. It is seen as the solution for everything, from productivity and a skill gap to repairing the NHS, where Tony Blair calls for AI doctors and chatbots To ‘save’ the health service.
There has been an explosive growth of generative AI where most companies use it in at least one of their business functions. It is away from a subject that is discussed by technical teams to something that is regularly mentioned in the boardroom.
According to a study under C-suite executives, 40 percent say that their companies will increase their investment in AI Tools General.
And although there is no doubt that AI is developing in accuracy, I do not believe that it can replace people in every area and in particular an emotional intelligence.
Overransliness of AI in business
AI in business risks to remove that essential input from important decision-making and team building and runs the risk of making some leaders of leadership superfluous against considerable costs.
The costs may not be able to show up immediately on a PNL spreadsheetBut they will be felt in other areas where it may not be that easy to quantify.
AI is a useful tool, but it is exactly that – a tool and it cannot be replaced that ‘gut feeling’ or connection that has a great leader of a team. That is the magic that a group of bad people turns into a team – whose sum is larger than the parts.
My concern is that we have to find the right balance between our use of technology and building and developing our own skills. If everything we do, resources in AI is to be at the expense of other training and development, or replacing people with machines, we will be worse for it.
In short, I am worried that people will become dependent on AI and that congenital human element can lose that we bring to leadership and team building.
Leaders have understanding and insights
Leaders have understanding and insights that have been built up for many years that cannot be replaced by data or machines. If AI cannot find the answers to a question, this can come up with things. Look at the infamous lawsuit in America that the headlines made in May 2023 when a law firm, Levidow, Levidow & Oberman was caught stating fake matters generated by Chatgpt.
The ‘soft skills’ that good leaders have made at all levels have made the difference between a good leader and a large leader cannot be replaced by software. These personal qualities enable people to communicate effectively and successfully with others: communication, teamwork, problem solving and adaptability of empathy.
These must be greatly appreciated in the workplace, and especially by leaders, because they contribute to improved teamwork, productivity and overall job satisfaction.
My experience with working in Elite sports has shown me that people can not only be replaced by technology, no matter how smart.
AI plays a role
AI plays a role in every team, especially with more basic tasks for collecting information or data analysis, but it cannot replace the power of a human connection.
An emotionally intelligent leader goes beyond the figures and knows their team. Ai cannot pick up that real emotional reaction, and it cannot read that people like people do.
It is ‘Machine Learning’ for a reason – it uses all the data you pump in, but there are only a few signals and properties that cannot be quantified and that is what cannot be replaced.
We have long been using technology and data in sport; Elite Sports is incredible facts driven. We have all the information that says that the players have to train at the moment because they have to draw a hamstring or develop another injury or train.
And although it is useful to have that information, it must be used as a guide.
I have seen many top -level coaches when the sports scientists run around and say, “We have to stop training now.”
But the coach looks at the players and can see that the players can continue for ten minutes, and he pushed the players through.
The data can also do it wrong and endanger players by pushing them too much, while a coach will see if his players look physically tired and have to stop training early.
Cost of poor investments
The costs of incorrectly reading that go further at elite sports level than the investment in a machine: we are talking about millions of pounds to players or the opportunity to achieve a lifelong goal of a medal on the world stage.
And even when Olympic gold is not in the picture, the impact of a toxic working environment is not only felt in the lower productivity Or staff turnover but in more personal consequences for a person’s health and feeling.
This knowledge and resulting decision -making comes from the human understanding of people. In my 25 years of working in both a team and in a leading role in sport, I have to see another coach who is wrong.
Because we have been using data in sport for so many years, I think it offers a lesson for other areas about how we can use AI: as a way to collect data, to do predictions or to analyze patterns, but only as an aid to help inform our own intelligence driven by people.
To fully trust AI, a mistake would be: nothing can replace that human intelligence.
We have put together a list with the best tools for data visualization and the Best Business Intelligence platforms.
This article was produced as part of the TechRadarpro expert insight channel, where today we have the best and smartest spirits in the technology industry. The views expressed here are those of the author and are not necessarily those of TechRadarpro or Future PLC. If you are interested in contributing to find out more here: https://www.techradar.com/news/submit-your-story-techradar-pro
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