Mobile Network Three's outage last night left people unable to call 999 and many users this morning are still facing problems.
Three's 10.5 million customers reported being unable to make phone calls during the outage, with more than 10,000 people reporting problems to Downdetector.
On Friday morning some customers were still reporting problems, with three monitoring last night they had no time frame in which the problem would be resolved.
The company said in a post about
'We are truly sorry for the inconvenience. Data services and 999 calls will not be affected, please keep behaving,” they added.
However, reports online show that smoking is making customers report that they cannot proceed to emergency services, despite the network's promise.
A customer wrote on X: 'Extremely disappointed with three VK. Needed to call 999 emergency services for an ambulance tonight.
'Couldn't get through because your network was down! I understand things happen, but no access to emergency services? Where is your resilience! Really dangerous! '
Three's 10.5 million customers reported being unable to make phone calls during the outage, with more than 10,000 people reporting issues to Downdetector
The network later said it was investigating reports that customers were unable to access 999 and told users to use their landlines or another network instead.
A spokesperson said in a statement: 'We are aware of a number of reports that customers have been unable to connect to 999 calls. Emergency services data shows that normal volumes of 999 calls placed through our network are being connected.
'We take these reports very seriously and are investigating them urgently and we apologize if anyone has been unable to successfully contact emergency services.
'Although it is likely that your call will connect correctly to 999, if you have any problems, try a different network or landline. Do not attempt to test 999 calls from your device as this may prevent real calls from being answered quickly. '
Other customers reported missing medical appointments, with one writing the glitch 'caused me to miss an important call from my cardiologist consultant yesterday afternoon.'
Hotspots for outages were London, Manchester and Liverpool
Some outages were still being reported as of Friday morning, with no timeline for when issues will be resolved
They added: 'Now I have to go back to the bottom of the waiting list. Thanks for nothing three. '
Issues are still affecting the network this morning, with one user writing: 'It's been over 12 hours and this issue is ongoing, I still can't make calls.'
Customers first started reporting problems calling around Thursday lunchtime.
They took to social media in frustration after the network stated that only a “small percentage” of customers had been affected.
Three have been contacted for comment.
