A senior nurse was left £ 1,400 out of her own pocket after an apple from the airline forced her to buy a new flight after Aer Lingus had canceled her flight home.
Charlotte Oakley, 33, flew to New York on December 18 for the wedding of a friend, but her return flight four days later was only canceled a few hours before she went on board.
She worked on Christmas Day and had to come back in time.
Although her flight would have her at home in time, a malfunction on the Aer Lingus -app seemed to suggest a longer stopover than it was true, which forced her to book an alternative way home.
The senior nurse, from Sheffield, who was traveling with her friend, Eleanor Holding, 33, said that they each had to expand £ 1,400 because of the confusing terms of the app.
After she came home, she demanded a fee from the aircraft for the extra costs after she had only received a reimbursement of £ 400 – who refused the Irish company because it does not meet the criteria.
The 33-year-old has now sworn to never fly with the company and say: 'I would never book with them again. Not after that. It was terrible.
Charlotte Oakley, 33, flew to New York on December 18 for the wedding of a friend, but her return flight four days later was only canceled a few hours before she went on board. Displayed: Charlotte and Eleanor Holding
The 33-year-old has now sworn to never fly with Aer Lingus and say: 'I would never book with them again. Not after that. It was terrible '
Mrs. Oakley left with an account of £ 1400 to pay an app app, died her to buy a new flight
'After you have made a mistake, you expect it to be remedied according to a reasonable standard. I just don't feel that it has been remedied at all. They gave us the absolute bare minimum. The trauma that caused it and the financial and emotional stress simply does not cover. '
Mrs. Oakley hoped for a pleasant trip to the Big Apple to celebrate the great opportunity of her friend.
However, the journey lasted when she had to return home on December 22, because the flight she had to get on board John F Kennedy Airport in New York were canceled about two hours before departure – for technical reasons.
She was quickly informed that an alternative was provided at 10 p.m., with a stopover in Dublin before he arrived in Manchester.
However, a fleet of the Aer Lingus app seemed to suggest that she would wait 21 hours in Dublin, which would mean that the nurse would miss her service.
She said: 'I have a medical admission unit and a vulnerability unit, so it would have left them without anyone because no one else would have picked it up, so I was desperate to come back for that.
“They sent us an SMS stating that the flight was being canceled. The return flight was then changed the next day to 10 p.m. and it was really confusingly formulated.
The senior nurse, from Sheffield, who was traveling with her boyfriend, Eleanor Holding, 33, said they each had to sort out £ 1,400 because of the 'confusing terms' of the app
Although her flight would have her at home in time, a malfunction on the Aer Lingus -app seemed to suggest a longer stopover than where it was her to book an alternative way home
“So, in essence, we said, we had a stopover of twenty -one hours. But it was actually only a two -hour layer that would bring us back on time. '
In a panic she started looking at ways to come home and finally book a flight from JFK to Amsterdam and then to Manchester.
'It was an absolute fortune, to be honest against you, to go to a wedding for Christmas. But then booking those flights was just the icing on the cake, “said the 33-year-old.
However, when she returned home and realized the mistake she held her and MS since he was looking for a fee for the cancellation, but the plane said she is not entitled to it.
The e -mail said: 'When assessing your booking, we have established that your journey does not meet the criteria for compensation under EU Regulation 261/2004.
'This is because our records show that the disruption was due to a strike due to lightning that influences A/C on the previous sector.
“This was an extraordinary circumstance outside the control of Aer Lingus.”
However, she received a reimbursement of £ 400 for the canceled flight.
But smoking Mrs. Oakley said: 'What I was only hoping for was the compensation for the cancellation, which resulted in a huge costs to buy a new flight to get home.
'The fact that they have canceled it two hours earlier without warnings, I think it is so wrong that this ginormal company can simply say “no, cancel” and just let yourself be high and dry and then not pay back for the absolute nightmare that It was that it was, it's just terrible. '
Aer Lingus has been approached for comment.
