A luxury hotel is forced to apologize after a terminally ill child was prevented from using a breathing device.
Three months old Charlie receives Care End of Life Care in Robin House Children's Hospice in Balloch, in West Dunbartonshire, Scotland.
He was brought to nearby Duck Bay Hotel and restaurant on the banks of the nearby Loch Lomond, but his family remained furious after they got access to a plug -socket to use a nebulizer.
The device squirts a liquid fog by a mouthpiece or mask, but the hotel led to a big recoil after the staff refused to help the family.
Hotel bosses have now issued a 'very modest apology' after a post about the incident online viral.
Charlie's uncle, Bradley Raynham, said that his sister and her fiancé had been denied access to the plug after paying their £ 40 account for coffee and cakes.
He wrote: 'It came at the time that Charlie needed his nebulizer, so because the restaurant was so busy, they asked at the reception of the hotel if they could use one of the plug -sockets so that he could get this.
“While they keep him in their arms, they were told” No, we don't do this here. ” Even after they explained the situation, they were not a bit interested.
The Duck Bay Hotel and Restaurant (shown) is forced to apologize after a terminally ill child was prevented from using a breathing device
A luxury hotel is forced to apologize after a terminally ill child was prevented from using a breathing device
'They had to leave and immediately go back to the hospice so that they could give him this, when they returned there, they spoke with the nurse because they were clearly upset.
“The nurse called them and they told them that they are not speaking with a manager and they are essentially not interested.
“The complaint nurse then called them and said they would hold on to talk to a manager to hear that other people will wait to call us and we can't help.” '
He added: 'How can this time every place remove someone for something like this. Especially after they are there and spend money. Literally hold a baby in their arms that needs this.
“Is not really going to make a huge difference, but hopefully this will be shared wide and sides and nobody is bothered to spend their money there.”
A statement signed by hotel directors, management and staff were later placed online.
It said: 'Duck Bay Marina was recently informed of an incident that took place earlier today and would like to apologize for what happened.
'The incident concerned a staff member who recently became a member of the company and acted without supervision, who fully understood and misunderstood the situation.
'We are deeply upset about how this incident has been dealt with and we are really sorry for the upset it caused.
'It is in no way a reflection of the values ​​of Duck Bay Marina or our hard -working staff, many of whom have been destroyed by the incident. A complete investigation will follow and the necessary corrective action will be taken.
'We have contacted both Robin House and Charlie's parents to offer a personal apology and to reassure them that the incident is completely unacceptable and will be treated as a matter of urgency.
Charlie was taken to nearby Duck Bay Hotel and restaurant on the banks of the nearby Loch Lomond. (File image)
'As a long time supporters of local charities, we will certainly make up for the incident and we will take the opportunity to revise our training and procedures to ensure that such an incident is never repeated.
'We are also aware of messages on social media and comments about the incident.
“Although we fully understand the reaction of people to what happened, we want to remind you that this is an incident with a very inexperienced younger who made a mistake, they are absolutely destroyed by what happened and how they have treated things.”
On their website, Duck Bay describes himself as 'a refuge of comfort and fame in a warm and family -friendly atmosphere'.
