Gen Z -staff from one of the largest financing companies in Britain will be trained to speak by telephone because young employees are too afraid of talking about their devices.
The new training was set up by Forvis Mazars in response to ensuring that 'the digital generation' miss the soft skills to work in the city.
The training includes the learning of people how to have 'challenging' conversations via the telephone and can treat topics such as 'Relationship Building'.
And the staff will undergo a 'compelling' experience, practice with recording the telephone and entering customer meetings.
This year the company is launching the 'Comprehensive Learning and Development Program'.
The move follows in the area of ​​ensuring that Gen Z that enters the workplace, prefer to communicate via text or e -mail because they miss the experience to talk directly to people via the phone.
Victoria Bari, the head of the training at Berry Recruitment Group, said that young people who enter the staff are terrified of talking by telephone.
Mrs. Bari said: 'There is certainly a generation -poetry and for younger, more inexperienced consultants, e -mails and messages are the first communication route.
The training includes the learning of people how to have 'challenging' conversations via the telephone and can handle topics such as 'Relationship Building'
Forvis Mazars will train the staff of Gen Z to speak by telephone after fear that young employees are too afraid of talking about their devices
Victoria Bari, the head of the training at Berry Recruitment Group, said that young people who enter the staff are terrified of talking by phone
“But talking to people remains the most effective method to build relationships, which is a fundamental building block of sale.”
Forvis Mazars said that the program is being launched because Junior employees are expected to have more interpersonal skills.
The company has expected that ultimately basic tasks completed by Gen Z staff will be carried out instead by computers.
James Gilbey, Chief Executive of Forvis Mazars, said the Telegraph: “We have committed to a large fixed investment to put relationship skills for and in the middle.”
But it is not only the workplace where Gen Z has difficulty speaking by telephone.
Young people have hindered the efforts of Great -Britain to collect accurate data on the workless crisis because they will not answer the phone.
And as a result, the Office for National Statistics has changed their survey style to rely more on online formats.
In May a survey even showed that a third of the British panic when their phone ranges unexpected and many do not even answer, with Gen Z who 'just texts'.
