Ryanair sues the HQ of Great Britain for £ 5 million after 700,000 passengers had ruined their vacation when an engineer who worked from home could not introduce his password.
The technician spent more than an hour with trying to log in to repair a malfunction at the National Air Traffic Service.
He struggled to log in remotely because the system had crashed, so it would not accept his password.
The specialist eventually got into his car and started on his way to Southampton's head office during the August 2023 holiday weekend.
But traffic congestion meant that his journey lasted 95 minutes, by that time that flights were based throughout the country.
Ryanair claims that NATS took three hours to warn the company of the problem, which led to 1,000 of the flights that are delayed or canceled.
The airline -based airline has accused NATS of negligence and is looking for approximately £ 4.52 million in compensation, plus legal costs and interest on losses, the sun reported.
Ryanair boss Michael O'Leary, who spoke at the time, criticized Nats Engineers for sitting 'at home in their pajamas' on one of the busiest weekends of the year.
Ryanair Chief Executive Michael O'Leary criticized Natsieurs for the disturbance caused
Passengers were stranded at night on London Gatwick Airport during the disturbance, so many resorts to sleep on the floor
Chaos broke out when the VK air traffic control system crashed and IT -Soningeurs worked from home, so it couldn't help
He described management at NATS as 'numpties' and said they were to blame for the 'collapse' of the system and failed to give airlines the correct warning.
A report from the Civil Aviation Authority last year called on technicians to work permanently from the head office.
While thousands of holidaymakers were stuck at airports or on the asphalt, advice was obtained from an off-site senior engineer, who also did not understand why the system had failed so dramatically.
Finally, four hours after the first incident, someone called the German manufacturer of the system, Frequentis Comsoft, and the problem was identified.
By the time it was resolved, the backlog was so great that many passengers only fly days later, so the holidays were demolished or fully canceled.
The research showed that the NATS system crashed while trying to process an unusual route plan for a flight from Los Angeles to Paris that would enter British airspace.
This was because two 'Waypoints' on the Travel Devil's Lake in North Dakota and Deauville in France-seized three-letter code parts.
Passengers stand in line for check -in in the parking lot on Terminal One of Manchester Airport after the air traffic control land terminals in the United Kingdom has come to a halt
Passengers are in the queue for check -in on Terminal Two of Manchester Airport during air traffic control on Augustus Holiday in 2023
The system became confused because the original flight plan seemed to suggest that it would leave the UK air space to Deauville before it arrived.
Within 20 seconds after receiving the plan, the main processor and the backup were crashed when they did not reconcile this apparently impossible route.
The processing of the flight plan then returned to a manual system, which means that the number of flights that was processed per hour went from 800 to only 60.
The research report said: “The impact of failure was considerable. The CAA has estimated that there were more than 700,000 passengers and others affected by failure, often for several days, and this had significant financial and emotional consequences for them. '
