Is this the worst bottomless brunch in the country? Woman shoots £ 50-a-head breakfast restaurant for serving ‘Vriesvoedsel’ on ‘dirty plates’ and ‘Failing to offer meals for celiac disease’

A woman has closed a Liverpool restaurant for serving ‘the worst bottomless brunch ever’, complaining about ‘freezing food’ food, ‘dirty plates’ and failing to offer a gluten-free meal.

Katie g, went to Tap To share her ‘terrible’ experience in Liberté, a restaurant on the roof located in Liverpool.

She claimed that she and her friends were ‘roughly’ treated by managers, who did not apologize after a gluten -free meal they had ordered never arrived.

Katie said that she and a group of friends had recently booked to visit the restaurant on the roof, each of which paid £ 50 to enjoy unlimited Boozy cocktails.

But the group but was shocked after the non-gluten-free options ‘freezing’ on ‘dirty’ records arrived, which described the reaction of the staff as ‘terrible’.

The location based in Liverpool offers 90 minutes of bottomless brunch bookings with bottomless cocktails and dishes of tapas style dishes.

However, as soon as the group was sitting and the drinks started to flow, the gluten -free meal from Jess did not show up and, despite the fact that they have asked for different staff members, never arrived.

Katie shares the story on social media and has since collected more than three million views on the video, in which thousands of indignant viewers take over the comments to express their opinion, including someone who called it ‘discrimination’ against people with celiacia.

Liberté did not respond to a request for comment.

Katie Details about the test in a Tiktok video, Katie said: “I literally had the worst bottomless brunch ever,” and added that she “was usually not one to complain about things,” but no choice was left after the “terrible” experience.

“I worked in hospitality, so I know how things can go wrong,” she said.

Upon arrival at the location, the group was asked by the server if someone had an allergies they needed to take into account, which they explained that their friend, Jess, was celiac disease.

The server then informed the kitchen of the request and ‘it seemed as if everything was in order’.

But it quickly went pear-shaped when the first dishes of non-gluten-free dish arrived on ‘dirty plates’, who asked the group to exchange for clean.

However, when the served with new records, they were also ‘dirty’.

Katie said that the food that arrived was ‘ice cold’.

“It wasn’t even a bit cold, it was freezing. It had clearly been in the back for years before they served, “she said.

Katie said that she initially hesitated to complain about the cold food and the dirty plates, and said she would not have wanted to wait any longer for their meals.

While the group put in their food, Jess waited, who had ordered the gluten -free, half an hour before he pushed the server to ask where her food was.

In the meantime, the rest of the restaurant was in the full party mode, while saxophonists and musicians started performing and encouraging customers to get up and dance.

Katie and her friends asked an extra servers when the gluten -free main would arrive and it was told that it would be ‘one minute’ on every occasion.

But when the 90 -minute brunch slot ended, it was clear that the meal did not leave the kitchen.

“They brought plastic cups forward to put our alcohol in it and Jess still doesn’t have her food,” Katie explained.

‘At this point we were so angry because we would not get up and enjoy ourselves and let Jess wait for her food at the table because three employees had told us that food was on the road.

“The whole point of a bottomless brunch is that you have food,” she smelled, adding that Jess had even decided to stop drinking in the fears that she would become ‘absolutely paralytic’ on an empty stomach.

After he received none of the meals, the group asked for a repayment of one of the servers, but only got £ 15 in cash as compensation for the missing food.

‘We said we could not accept that and the manager eventually comes by, but he aims to fight, he says that all this is what we can give you.

“He had such an attitude – he was so rude and there was no apology.”

But the steadfast group made it ‘clear that we would not move’ until they received a refund.

Eventually the manager arrived at their table with £ 50 in cash. She claimed that he then threw ‘the money’ and just walked away ‘.

They kept waiting at their table for the meal to arrive, but were quickly informed that the gluten -free option had been ‘bought out’ since they had requested a refund.

‘It felt like Jess was being punished for asking for a refund for food she didn’t get. It was absurd. ‘

Katie said that the group was “not satisfied with the service or that apology.”

“An apology goes a long way, but we didn’t get anything.”

Even after she had spoken to another manager, who described Katie as “rude and arrogant,” they were still dissatisfied with the answer and claimed that he was “not apologetic at all.”

“When we told him all the things had gone wrong, he just grinned, I couldn’t believe it,” she said.

Eventually, after speaking with the next two managers, the group managed to reach a refund for each of them.

“But it was so hard work, they were not to pay us back. It was just terrible, “she complained.

“If you are gluten -free, you will not be fed,” she said.

Since uploading the video two days ago, Liberté has eliminated the comments on their Tiktok account.

The restaurant, which claims to offer a breathtaking view of the waterfront and the panoramic cityscape of Liverpool, has an assessment of only 3.3 stars on Google Reviews.

Reviews on TripAdvisor outline a similar image with different complaining about finding ‘Haren’ in ‘cheap food’, with various other assessments that quoted their all -requirements ‘ignored’.

Writing on the review website, a patron called it the “worst brunch I have ever been.”

They described ‘broken furniture’, male customers sitting ‘with their tops’ and said that they were served ‘food poisoning on a plate’.

By attaching a photo, the customer shared a glimpse of the kitchen, with a pale -looking slice of chicken on white bread.

“None of us wanted to eat because of the way it looked and not knowing what it was,” they wrote, adding that the portion senes were “terrible.”

Another referred to their experience at the location as a ‘scam’ that encouraged others to avoid.

Their review was: “Do not go here, they heat food from the other table and serves, her in the food, cheap food quality and drinks, the staff don’t care and literally runs away when you show dissatisfaction with food or service.”

A third reviewer wrote: “Dirty cutlery, bad service, managers were incredibly rude, not very good when it comes to allergies because my colleagues were infected.”

A fourth detailed other food -related concerns, which ‘not cooked’ cauliflower, shrimp and ‘damp’ chips.

In the meantime, countless dinners insisted on potential customers to avoid ‘as the plague’ with complaints ranging from ‘rude staff’ to accusations of ‘infection’.

Commentators from Katie’s video were quickly issued their opinion about the establishment, whereby someone accused ‘discrimination’ against people with celiac disease.

“This is actually discrimination. Celiac disease is a protected characteristic under the Equality Act. I would go to the trade standards of the local government to be honest, “wrote a viewer.

“They have had the guts to eliminate their comments Liberty Liverpool is doing better,” wrote another.

‘I actually worked there and almost everyone who books it, it has a terrible experience … You only have to read the reviews of the Trip Advisor. It is notorious for terrible service and food. I worked at the reception and the number of weekly complaints was incredible! ‘