India
List of ‘violations of consumer rights’ by Ola Electric: government against ARAI | India News – Times of India
MHI’s action comes close to the Central Consumer Protection Authority (CCPA) serve Ola Electric with a show-cause notice for alleged violations of consumer rights, misleading advertising and unfair trade practices. The alleged violations also include charging during the free service period or warranty, delays in vehicle delivery and in providing service/repair.
“Ola Electric is a beneficiary under the scheme whose eligibility criteria under FAME-II and PM E-DRIVE have been issued by ARAI. Therefore, you are required to provide your comments on the matter to MHI at the earliest,” according to the letter from the ministry. to the test center. It also mentioned that under two EV incentive schemes, every vehicle manufacturer is required to maintain service centers to resolve customer issues and under these two schemes, warranty is also provided to all OEMs including Ola Electric.
Earlier in the day, Union Consumer Affairs Secretary and CCPA chief commissioner Nidhi Khare told TOI: “NCH (National Consume Helpline) has been receiving complaints for about a year. When the complaints were discussed with the company, they were not handled properly .
Under the Consumer Protection Act, the CCPA can initiate a class action when there are similar complaints that could impact the “class” of consumers. According to the CCPA notice, there were more than 10,600 complaints against the electric two-wheeler manufacturer.
The law gives the CCPA the authority to order recalls, refund the prices of goods or services to buyers, and also to end practices that are unfair and detrimental to the interests of consumers.
Sources said the CCPA was seeking a response within 15 days.
