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‘Worst airline in North America’: Harry Potter star Matthew Lewis lashes out at Air Canada for claiming they ‘torn up’ his first class ticket and ‘pushed’ him to economy because of a ‘full flight’
Matthew Lewis has berated Air Canada for claiming they “torn up” his first class ticket and pushed him into economy because of a “full flight”.
The 33-year-old actor, who played Neville Longbottom in the Harry Potter franchise, took to Twitter on Friday to criticize the airline as it flew from Orlando to Toronto.
He considered Air Canada the “worst airline in North America” because he claimed the airline “torn up” his first-class ticket when he reached the gate.
Criticism: Matthew Lewis has criticized Air Canada for claiming they ‘torn up’ his first class ticket and bumped him into Economy for a ‘full flight’
Matthew claimed he was given an economy ticket and was not given an apology or chance to rebook his flight and claimed he was told to call the airline for a refund.
‘Confirmed. @AirCanada is the worst airline in North America. And that’s saying something,” he tweeted.
“No email. No offer to rebook. I literally tore my first class ticket out in front of me at the gate, gave me an economy ticket and walked out.
‘Not a word. I had to call her back to ask why? LOL. Privileged issues, for sure. But still wild.’
Slammed: He regarded Air Canada as the ‘worst airline in North America’ as he claimed the airline ‘torn up’ his first class ticket when he reached the gate
In a series of replies, Matthew criticized airlines’ policy of overbooking flights, which means selling more tickets than available seats on a plane in anticipation of ‘no-shows’.
Speaking of transferring flights, he wrote: ‘I’ve been bumped before. I think it’s a ridiculous policy that we have inexplicably normalized, but it is what it is.
“That said, that’s not my problem. I wasn’t told until boarding, no apology, no request to rebook, and if I want my money back I have to call them.”
He added: “How we, as a society, have allowed flight overbooking to become a normal thing, we all accept, it is INSANE. Between so many insane things.’
Fuming: The 33-year-old actor, who played Neville Longbottom in the Harry Potter franchise, took to Twitter on Friday to criticize the airline as it flew from Orlando to Toronto
Air Canada responded to Matthew’s series of tweets, asking him to message them to try and resolve the issue.
The airline said, “Hi Matthew, we’re sorry to hear this. Please DM us with more details about the issue, we’ll see if we can help you here.’
Matthew later recounted: CTV News Toronto that he had not yet spoken to an Air Canada representative because he criticized the airline’s customer service.
“Air Canada customer service is s***e,” he said. “As a society, we shouldn’t be okay with normalizing the profit motive of wire transfers and kicking people off flights.”
Anger: Matthew claimed he was given an economy ticket and was not given an apology or chance to rebook his flight and claimed he was told to call the airline for a refund
Air Canada told the publication the matter was under investigation and could not comment further.
Matthew was on the run to Toronto for a Fan Expo, where he offered autographs or photos.
The star appeared to be enjoying his trip to Canada, as he later tweeted, “Well Toronto, you were all fantastic. A long awaited visit and you did not disappoint. Really great people. A town.’
MailOnline has contacted Air Canada for comment.
Actor: Matthew (pictured as Neville Longbottom in Harry Potter) had traveled to Toronto for a Fan Expo, where he offered autographs or photos