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Mother of four issues urgent warning over Optus phone bill scam

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Mother of four issues urgent warning about phone bill scams that could leave you THOUSANDS over your own pocket: ‘I’m surprised I fell for this’

  • Mother-of-four Eliza Nixon shared a phone scam she fell for one night
  • ‘Optus employee’ called her to confirm details for a new deal they offered
  • The scammer already had most of her details, just asked her to come back
  • She was forced to change all her passports before they could access any information

A young mother has issued an urgent warning after scammers impersonated an Optus employee to offer her a discount before using her account to buy smartphones.

Mother of four Eliza Nixon, who lives in South Australia, went to TikTok to talk about the sneaky phone call she’d had with a “telecommunications expert” who already knew her full name, age, phone number and address.

‘I never get scammed. I’m actually kind of surprised I fell for this…so if I fell for it, I know other people certainly could too,” the 32-year-old said as the “disclaimer” on her video.

'I never get scammed.  I'm actually quite surprised that I fell for this…so if I fell for it I know other people certainly could too,

Mother of four Eliza Nixon, who lives in South Australia, went to TikTok to talk about the sneaky phone call she’d had with a “telecommunications expert” who already knew her full name, age, phone number and address

@thetwixons

I hope no one else gets stung by this. It reminds me to always trust my gut and ask more questions. I had the twins in the background asking for my attention, so I was definitely distracted and not paying enough attention to the validity of the conversation. THIS IS WHY I DO NOT ANSWER UNKNOWN NUMBERS # trust your gut

♬ original sound – Eliza Nixon

She wasn’t surprised by the call at first, as Eliza had only spoken to her phone provider days before to renegotiate her plan, so it seemed like the follow-up wasn’t extraordinary.

The fraudster offered her a 70 percent discount on her account for the next three months because she was a loyal customer of Optus.

“But the thing is, they didn’t ask me for my details. Instead, they confirmed many details to me, such as, “Confirm that this is your first and last name, address, phone number and date of birth,” she said.

“The scammers had all my details and the only information I gave them was the ‘one time password’ they told me to send to me – and they asked me to repeat it.”

Eliza felt that their foreknowledge of her key details made the conversation seem “legitimate,” but she still had a “not good feeling” during the conversation.

They said, “We have everything we need to set up this discount for you… In the meantime, we’ll send you your one-time password and you just need to repeat the password to us and we can confirm you are who you are.” says you are,” she said.

Eliza felt that their foreknowledge of her key details made the conversation seem

Eliza felt that their foreknowledge of her key details made the conversation seem “legitimate”, but she still had a “bad feeling” during the conversation

“So I did, I gave them the password. They said, “Yeah, that’s all right, you’ll get an email confirmation and the discount will take effect next month.”

After the call, Eliza called Optus to ask if they had just spoken to her, but unfortunately they confirmed it wasn’t one of their employees on the phone.

They helped her to re-register her account and change her password so that the scammers could not gain further access.

“In the background, the scammers are the ones who try to hack into your account and default to using the verification code they were smart enough to warn me that they would come and get from me,” Eliza said.

“As soon as the call ended, I felt suspicious and tried to log into my Optus account, but the password didn’t work.”

Ever since Eliza learned of the scam, she had heard of scammers ordering iPhones and tablets through accounts they hacked into and sent to another address, charging the account in the customer’s name, leaving them thousands of dollars in debt. have left behind.

Ever since Eliza learned of the scam, she had heard of scammers ordering iPhones and tablets through accounts they hacked into and sent to another address, charging the bill in the customer's name.

Ever since Eliza learned of the scam, she had heard of scammers ordering iPhones and tablets through accounts they hacked into and sent to another address, charging the bill in the customer’s name.

Eliza’s TikTok followers were quick to offer their condolences after learning about the scam.

“The first red flag should have been that she was offering discounts for loyalty… that never happens! Nobody is rewarded for loyalty these days,” one woman wrote.

“Confirm is a bad sign, the company/organization has to authenticate you before providing information, otherwise it’s an invasion of privacy,” said another.

A third added: “I always tell them if it’s legitimate for me to call them back and so on. They always hang me or fly my way’.

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