India
‘Sharp knife in order’: Man slams Zomato customer service for ‘copying and pasting’ content during call | India News – Times of India
After finding a rat, a lizard and a frog in the food, another story about finding unusual things in a meal appeared online. A man claimed he had found a sharp object in one of the dishes he had ordered Zomato.
To his LinkedIn account, a man claimed he had ordered Afghan sheep and a few rumali rotis but found a sharp object in the chaap. He also accused that the customer service the center did not handle his complaint and continued to “copy paste” same during the conversation.
He also said that despite repeated requests, the person did not agree to a normal on-call conversation so that the matter could be resolved.
“This is not about your campaigns, although they are quite cool but playing with people’s lives is not cool. This is about your exceptionally bad service and customer care team. I ordered Afghani chaap and few rumali rotis but there was a sharp object stuck in the chaap. Now comes the best part, I asked for a full refund but your team did not agree and then I remembered that you guys also pay the riders and later I realised that the amount you were willing to pay was okay,” he said in a LinkedIn post.
Subtitles: A man shared this image of a sharp object he said he found in his Zomato order. (LinkedIn/Kumar Aryan)
“But then I realized the extremely bad conversation I had with your rep who kept copying and pasting the same content to me. Despite asking multiple times, the person wouldn’t agree to a normal on-call conversation so I could talk to him and the team about how to fix this. I hope you guys will spend some of your marketing budget on helping your teams understand how to be human,” he added.
He also said that in the age of AI, it has become crucial for people to be more human.
After he posted this, users also shared their experiences on LinkedIn. One of the users said, “I had a similar experience with the customer care team, when I received one of my items from the order wrongly. Instead of addressing the concern, the bot responses just irritated me, I also reached out on Twitter but their social care is equally pathetic, I ended up paying more for less and did not get a refund for the same. But how long would you be able to respond to them, they just irritate you enough with their responses that you eventually give up. #GiveUpZomato.”
While another said, “Hi Aryan, I totally agree with you. Zomato does not take responsibility for anything. I have had this experience a few times recently. The food delivered is terrible and substandard or items are missing and when we contact Zomato customer care, we send an email and they either respond or apologize for the inconvenience. This is poor customer care considering we are paying the delivery charges plus the platform charges. If the core of the business is not being adhered to, I highly doubt any initiatives will make sense.”
Another user said that he permanently deleted the Zomato app after a similar incident. “And guess what? My life has become better. Now I don’t have to feel bad about the bad customer service. Swiggy is much better at handling customer complaints,” she added.
To his LinkedIn account, a man claimed he had ordered Afghan sheep and a few rumali rotis but found a sharp object in the chaap. He also accused that the customer service the center did not handle his complaint and continued to “copy paste” same during the conversation.
He also said that despite repeated requests, the person did not agree to a normal on-call conversation so that the matter could be resolved.
“This is not about your campaigns, although they are quite cool but playing with people’s lives is not cool. This is about your exceptionally bad service and customer care team. I ordered Afghani chaap and few rumali rotis but there was a sharp object stuck in the chaap. Now comes the best part, I asked for a full refund but your team did not agree and then I remembered that you guys also pay the riders and later I realised that the amount you were willing to pay was okay,” he said in a LinkedIn post.
“But then I realized the extremely bad conversation I had with your rep who kept copying and pasting the same content to me. Despite asking multiple times, the person wouldn’t agree to a normal on-call conversation so I could talk to him and the team about how to fix this. I hope you guys will spend some of your marketing budget on helping your teams understand how to be human,” he added.
He also said that in the age of AI, it has become crucial for people to be more human.
After he posted this, users also shared their experiences on LinkedIn. One of the users said, “I had a similar experience with the customer care team, when I received one of my items from the order wrongly. Instead of addressing the concern, the bot responses just irritated me, I also reached out on Twitter but their social care is equally pathetic, I ended up paying more for less and did not get a refund for the same. But how long would you be able to respond to them, they just irritate you enough with their responses that you eventually give up. #GiveUpZomato.”
While another said, “Hi Aryan, I totally agree with you. Zomato does not take responsibility for anything. I have had this experience a few times recently. The food delivered is terrible and substandard or items are missing and when we contact Zomato customer care, we send an email and they either respond or apologize for the inconvenience. This is poor customer care considering we are paying the delivery charges plus the platform charges. If the core of the business is not being adhered to, I highly doubt any initiatives will make sense.”
Another user said that he permanently deleted the Zomato app after a similar incident. “And guess what? My life has become better. Now I don’t have to feel bad about the bad customer service. Swiggy is much better at handling customer complaints,” she added.
