Streamlining operations to improve efficiency and compliance
For organizations hampered by limited data intelligence, manual workflows in distributed work environments, and talent shortages that limit customer-centric innovation, the need for robust and flexible data management solutions has never been greater. These solutions must unify, operationalize, protect and activate information stored in physical and digital unstructured and structured data.
Generative AI has increased the value and need to innovate using all kinds of data, especially unstructured data, which has remained largely untapped compared to structured data from databases or tables. Unstructured data expands capabilities that structured data alone simply cannot match due to the rich, varied, and detailed information contained in text, audio, video, images, and other information that has no fixed format. Using unstructured data (which can be stored in filing cabinets and boxes or in analog or digital formats), organizations can leverage emerging AI capabilities to deliver richer insights and automation to improve efficiency and customer experience.
Traditional data management processes are inadequate to handle the vast amounts of unstructured data that contain valuable insights but also pose significant security and compliance risks if not managed properly.
Chief Technology and Product Management Officer at Iron Mountain.
Preparing unstructured data for generative AI
Since the rise of generative AI, managing and utilizing unstructured data has become even more important for organizations. Research among 700 IT and data decision makers shows that 93% of organizations are already using generative AI. Additionally, 96% agree that a unified asset strategy – which helps optimize and secure unstructured data – is critical to the success of generative AI use cases. However, organizations can benefit from using digital experience platforms (DXP), which are software platforms that can be used to manage digital processes. Specifically, a DXP can be used to manage documents to improve an organization’s unified asset strategy and create greater efficiency.
Some of the ways DXP can create greater efficiencies and streamline document management include using secure AI-powered chat. These work by allowing quick access to data stored in documents. This capability allows users to quickly retrieve data and documents in a secure, isolated environment, separate from publicly available generative AI applications.
Streamlining complex information ecosystems
DXP streamlines complex ecosystems by digitizing physical information, automating workflows and improving information management capabilities. This not only simplifies tasks such as onboarding and compliance audits, but also frees up valuable time for employees to focus on innovation and strategic growth. With ready-made connectors, workflows and metadata tagging, the platform makes it easy to search, categorize and activate data effectively.
DXP can support a variety of industries, from healthcare to banking, as well as traditional back-office functions such as invoice processing and human resources. To take just one example, a DXP can provide secure employee record management on a centralized platform, ensuring physical and digital documentation is complete, up-to-date, and compliant with employee record requirements. This unified approach improves day-to-day operations so HR professionals can focus on strategic initiatives that drive the success of their organization.
For example, automated workflows streamline employee onboarding by sending documents to the new hire for completion. HR can then track progress via the employer dashboard, while automated emails remind the employee to submit missing information by deadlines. This process ensures that documents are up-to-date and compliant, reduces audit time and potentially reduces employee dissatisfaction by simplifying administrative tasks.
The advantage of a low-code approach
Creating custom automated workflows in-house is made possible by using a platform that takes advantage of a low-code solution designer with intuitive drag-and-drop features that intelligently process and unlock insights from content. This approach can accelerate innovation, shorten development time and reduce costs, making it easier for organizations to adapt to changing business needs.
We’ve highlighted the best productivity tool.
This article was produced as part of TechRadarPro’s Expert Insights channel, where we profile the best and brightest minds in today’s technology industry. The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing, you can read more here:
