T-Mobile is offline – everything we know about the latest network outage

Although T-Mobile has not yet publicly commented on the ongoing network issues, customers are trying to get support X via the @TMobileHelp account. It is currently inundated with many messages and mostly canned, scripted responses asking customers to send them a ‘direct message’.

Many of these center around issues in Utah, specifically Salt Lake City, with @TMobileHelp even trying to figure out why a customer is calling on Wi-Fi instead of cell. That’s a good thing in the event of a cellular outage, because with the feature enabled you can still make calls over Wi-Fi.

Along with several reports on social media and Down Detector reporting T-Mobile issues in Utah as a whole, CBS affiliate KUTV in St. George, Utah, reports that a “major event” is impacting service for the carrier and CenturyLink customers.

T-Mobile reportedly confirmed the service outage and KUTV wrote that “the event affected four cell towers,” but additional details are not yet available. There is also no estimate for service restoration, but based on previous outages at AT&T and Verizon, it could take several hours for service to return to normal.

Along with T-Mobile’s core customers, this outage will impact MvNOs – also known as mobile virtual network operators – such as Mint Mobile. These carriers use T-Mobile’s network – or another major carrier such as Verizon or AT&T – to provide service.

Lance Ulanoff, editor-in-chief of TechRadar, noted this in a post on X (formerly Twitter) and Threads. At the same time, we see Mint Mobile customers reporting network problems.

Although this is less than the increase of more than 19,000 reported disruptions for T-Mobile, Down detector currently showing over 1,000 reported issues for Mint Mobile. In the comments on the site, many report no or minimal service in Utah.

Judging from social posts from affected T-Mobile customers, this network outage is quite widespread, but there are also some hotspots. More than a few people have posted on Threads and X (formerly Twitter), addressing service issues in Utah, specifically Salt Lake City.

By Down Detector’s interactive mapwe can see service disruptions being reported in Utah, as well as in Los Angeles, Phoenix, Atlanta and New York City.