A heartbroken university student tells how a scammer from the UK stole all her money after she hacked into her bank account.
Sarah Towers was shocked last month to discover that more than $3,000 had been stolen from her account.
As a minimum-wage college student, she’s now trying to scrape together enough money to pay back her credit card so she’s not plagued with late fees for amounts owed.
She burst into tears as she recalled the harrowing experience on TikTok as she begged others for advice on what to do next.
Sarah Towers (pictured) was devastated after being left with just $200 in her bank account
“I was recently scammed out of all my money in my bank account, which is over $3,000,” an emotional Ms. Towers began.
“This money that was taken was my bill money, all my savings, that I was saving for the end of the year, and all the money that was on my credit card, which was $2,000.”
Ms. Towers has explained how she believes the thief gained access to her account, explaining that they first gained access to her phone before being able to get her NetBank code.
“Somehow, the person who charged my account also had access to my phone and managed to disable my NetBank notifications, allowing them to get my NetBank code without me knowing,” she said.
“They then recognized their own phone on my bank account so they could make authorized transactions.”
Ms Towers realized something was wrong when she received reports of suspicious transactions from London.
The young college student stole more than $3,000 in her bank account
“From there they say to call this number if it is an unauthorized transaction, which I did,” she said
“I then sat on hold at my bank for an hour and a half, waiting for them to answer so I could close my account, but the man had taken all my money by then.
‘What I didn’t understand is that I’ve never been out of the country and the man who took my money was from London.
“I couldn’t understand how my bank would allow that.”
Ms Towers showed details of some of the unauthorized transactions from her London account.
“I’ve tried desperately to access my account, but you can only be logged in on one phone at a time, so it was a constant struggle to log in and change my password,” she said.
“Luckily I was able to change my PIN so he couldn’t get in. And then I got locked out for trying to type it in so many times.”
“It was only then that my bank actually closed my account to try to prevent anything further from happening.”
At the time, Ms. Towers only had $200 in her account.
The uni student shared details of some of the unauthorized account transactions from London
Three weeks after the scam, her bank just told her she won’t get her money back.
“As you can expect, this is the worst possible outcome for me,” she said.
“I’ve filed a complaint so they can try again and if that doesn’t work I don’t know what to do, so here I am I suppose.”
Her TikTok video posted on Thursday has garnered thousands of views and comments.
Ms Towers was inundated with helpful advice on who to report it to, including the Australian Financial Complaints Authority.
Many viewers urged her to continue fighting to get her money back.
“You get it back, happened to me a few years ago. I had to go to the actual bank with appointments a few times,” wrote one viewer.
Another added: ‘I’ve been through this three times with Commonwealth! Luckily they were able to give me all my money back… but they switched banks and it never happened again!’
Ms Towers replied in the comments that she has no idea how the scammers got her data.
Daily Mail Australia has approached Commonwealth Bank for comment.
Sarah Towers has been urged by TikTok viewers to keep fighting to get her money back