Your team uses all kinds of new tools, but if it matters, they will still send on e -mail
- Advertisement -
Related Posts
- Advertisement -
- Despite the noise of new tools, the E -Mail report still finds the most critical business communication
- Instant Messaging is fast, but only e -mail provides structure, traceability and professional clarity
- Most modern tools serve teams, but e -mail still connects the entire organizations reliably and safely
While companies continue to take on such as AI, instant messaging and cloud -based Online collaboration Platforms, one could expect that e -mail will fade into the background.
The business e -mail, however, seems to be more indispensable, and it appears that when responsibility and structure matter, e -mail still leads.
The recent State of business e -mail 2025 Exlaimer’s report, based on more than 4,000 answers from Global IT leaders, has revealed while communication stacks are expanding, they are still anchored per e -mail.
Why e -Mail remains a serious communication channel
Today’s workplace is more digitally connected than ever, but paradoxically fragmented, with tools such as notion, Asana and Monday.com are praised for improving cooperation, and 89 percent of global IT leaders regards Video conferences Crucial for operations.
However, these tools often cannot achieve business -wide standardization, because their acceptance is usually unequal, influenced by departmental needs, company size or adulthood – and as a result, communication can be broken on different platforms.
This complexity forces many IT teams to fall back on e -mail, which remains the most reliable means to guarantee continuity between teams and regions.
According to the research, almost half of all internal and external communication still run through e -mail, more than any other tool. For messages about sensitive or high-stakes, e-mail is preferred because it offers traceability, sustainability and clarity.
“We have never had ways to connect and work together at work, but e -mail remains the backbone of business communication,” said Vicky Wills, Chief Technology Officer at Aclaimer.
“As new tools arise, the challenge for IT leaders is not only platforms, it ensures that they are strategically implemented. We build communication environments that are clear, connected and suitable for the future.”
Departments such as the (56 percent), HR, customer success and finances continue to rely on e -mail, according to the study, because these are roles that require precision, auditability and structured messages, functions that often miss instant messaging platforms.
Instant Messaging is unmistakably a central part of the modern company and 89 percent of IT leaders assess it as important as E -mail.
Although instant messaging is used for speed and informal check-ins, e-mail processes the tasks that must be assessed, registered and revised.
For small and medium-sized companies that want to streamline communication while maintaining supervision, e-mail remains central.
Maybe you like it too
- Advertisement -
