Expert reveals reason why people are returning Apple’s latest gadget

TECH addicts are bringing back Apple’s latest gadget – and it’s not because of motion sickness.

The company released the new device last year and sent fans into a frenzy as they tried to get their hands on the futuristic headset.

Since its release, the device has sold around 200,000 units to tech fansCredit: AFP

Apple analyst Ming-Chi Kuo found that some owners of the new Vision Pro have returned the device because they don’t know how to use it.

The gadget is advertised as a spatial computing device that combines both the physical and digital worlds in a “seamless” way.

However, a minority of users have said that some features are not easy to find, leading them to return it, reports Gizmodo.

In a translated analyst note, Ming-Chi Kuo said: “It is noteworthy that about 20 to 30 percent of users who return their products do so because they do not know how to set up the Vision Pro.”

The futuristic headgear uses eye-tracking technology to control a cursor in Apple’s new spatial computing arena.

The tracking technology is designed to be more intuitive than an old-fashioned digital mouse, but it has limitations that fans are trying to get used to.

One of the problems users face is that when they want to access their apps, they have to press a physical button to exit the spatial experience.

And to open the well-known control center, they need to look at the ceiling and find a small arrow.

Finally – and perhaps most troublesome – in some cases users will have to visit one of the company’s many branches to reset a forgotten password.

Rumor has it that the device will be released in Britain this year, but will cost £2,765 ($3,500) overseas – which is a price that some say is too high considering the teething problems.

Moment when the bride at WEDDING looks at the groom wearing Apple Vision Pro glasses

Kuo noted that demand for the device is declining as delivery times have accelerated from up to five days, down from more than a month when they became available.

But even with that said, Apple expects to sell more units than they predicted, and Kuo said fans will have to wait until around 2027 for a cheaper version of the groundbreaking device to be announced.

SELL AS HOTCAKES

While some issues are raised by new owners – and only in small numbers – Apple has moved about 200,000 units.

The impressive figure shows that die-hard fans are pocketing the device as quickly as the company can get them in stock.

The company is also going all-in with apps made specifically for the device – having released more than 600 new ones that will take advantage of the device’s extra space since it’s not limited to a traditional screen.

Sun Online has contacted Apple for comment.