Martin Lewis' MSE names and shames the worst delivery companies – see the full list

MARTIN Lewis' MoneySavingExpert has named and shamed the worst delivery companies according to its users.

In its annual survey, the consumer site asked its readers to rank British couriers based on their experiences last year.

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Each carrier was given the opportunity to rate specific carriers deployed in 2023 as “great,” “ok,” or “poor.”

Thousands of MSE readers cast more than 56,000 votes for 17 different companies.

TNT came in last, having received just 14% “great” ratings from just under 1,300 responses.

It meant that Evri, formerly Hermes, rose one spot to 16th.

At the other end of the scale was DPD, knocking Amazon Logistics out of the top spot it had held for two years in a row.

DPD received 55% “great” ratings, while sister company DPD Local retained third place in the 2023 poll.

This was next to DHL, which also finished in fourth place.

Last year, Royal Mail had suffered poor polling in 2022, but this time there was a marked improvement.

It regained a spot in the top five, which it had occupied in previous years.

Elsewhere in the rankings, CollectPlus and Yodel were the most improved companies.

They are both up five spots in the rankings, while FedEx and UPS are both down four spots from MSE's latest poll.

Oli Townsend, assistant deals editor at MoneySavingExpert, said: “This year's rankings have seen quite a stir, and the poll results show some clear differences in companies' performance compared to the previous year.

“Generally, you have little choice about which company supplies you with goods, as this is often determined by the retailer. But consumers do have rights if companies do not deliver the goods, and you should take advantage of them.”

Here's the full list of MSE's results – from best to worst, with the 2022 scores in brackets.

1. DPD (2): 'great' 55% (61%), 'ok' 31% (29%), 'poor' 15% (11%)
2. Amazon Logistics (1): 'great' 49% (62%), 'ok' 39% (33%), 'poor' 13% (4%)
3. DPD Local (3): 'great' 54% (59%), 'ok' 28% (28%), 'bad' 19% (13%)
4. DHL (4): 'great' 44% (44%), 'ok' 42% (47%), 'poor' 15% (9%)
5. Royal Mail (8): 'great' 41% (40%), 'ok' 39% (39%), 'poor' 20% (20%)
6. CollectPlus (11): 'great' 34% (26%), 'ok' 46% (61%), 'bad' 20% (12%)
7. DHL Parcel UK (9): 'great' 36% (33%), 'ok' 39% (52%), 'poor' 25% (15%)
8. Parcelforce Worldwide (7): 'great' 31% (38%), 'ok' 46% (47%), 'poor' 23% (15%)
9. UPS (5): 'great' 33% (41%), 'ok' 42% (44%), 'poor' 26% (15%)
10. FedEx UK (6): 'great' 30% (38%), 'ok' 45% (50%), 'poor' 24% (13%)
11. Yodel (16): 'great' 33% (21%), 'ok' 31% (40%), 'bad' 36% (39%)
12. APC Overnight (10): 'great' 23% (29%), 'ok' 49% (59%), 'poor' 28% (12%)
13. InPost UK (13): 'great' 25% (24%), 'ok' 44% (54%), 'poor' 32% (22%)
14. UK Mail (15): 'great' 18% (18%), 'ok' 48% (59%), 'poor' 33% (22%)
15. DX (12): 'great' 17% (23%), 'ok' 46% (57%), 'bad' 37% (20%)
16. Evri (17): 'great' 28% (20%), 'ok' 24% (19%), 'bad' 48% (62%)
17. TNT (14): 'great' 14% (17%), 'ok' 51% (64%), 'bad' 36% (19%)

What are my rights?

Below we explain what the biggest and most common online shopping blunders are and what you should do next one.

Bad customer service

If you ordered an item from a retailer, your contract is concluded with it and any delivery issues must be resolved.

When you make a complaint, you must provide important information such as your order number. So make sure you write this down somewhere.

Delivered next day

Under the Consumer Rights Act 2015, if your package does not arrive within that time frame, you will be owed a refund of the additional charges you paid for next day delivery.

Andrew Hagger, a personal finance expert from Moneycomm, previously told The Sun: “If you have paid extra for special or faster delivery and your order arrives to you later than stated, you can claim back the extra delivery charge because the service was not delivered as expected. specifications have been delivered. your agreement.”

Claim your money back from the retailer – not from the parcel company.

Missing package

If your package is lost, please contact the store where you purchased it to resolve the matter.

Before ordering your package, make sure you read the seller's delivery terms.

Some companies automatically leave items on the porch if you or your neighbors are not there, so leave a note indicating a safe place.

You can argue that there is a breach of contract if a package is left at the door without your permission.

Broken content

It's disappointing to wait for a package and then open it to find the contents broken.

You must immediately report any damage to the retailer and take photos as evidence.

If you're struggling to get an answer and you've paid more than £100 by credit card, use section 75 of the Consumer Credit Act to claim a refund.

It covers you for defective goods, missing deliveries or the retailer go bankrupt.

You will need to call your card provider's customer service department.

If you paid with a debit card, you may be able to use Chargeback.

Return costs

Some retailers have started charging customers for returning items for a refund.

So make sure you check this before placing an order. You should see this information in the company's refund terms.

Make sure you are prepared to cough up any return costs and factor this into your budget.

But if you return your item because it is broken or defective, you should be able to reclaim these costs.

Meanwhile, Martin Lewis has issued an urgent warning to anyone earning less than £123 a week.

Plus, a Martin Lewis fan has revealed how the expert's little-known tip helped them boost their state pension by £7,000.

Do you have a money problem that needs to be solved? Get in touch by emailing money@the-sun.co.uk.

Moreover, you can join us Sun Money chats and tips Facebook group to share your tips and stories.