'Keeping Customers Safety First': Indigo releases statement following continued flight cancellations and delays
About 30 departures were delayed Tuesday, inconveniencing passengers and causing frustration. In addition, 17 flights were canceled, further aggravating the situation.
New Delhi: Delhi Airport experienced disruptions in flight operations on Tuesday as dense fog blanketed the region, leading to the delay of around 30 departing flights and cancellation of 17 others. Due to unfavorable weather conditions, there was no view of the airport between 4 a.m. and 9 a.m. on Sunday. Due to the continued delay in flight operations, Indigo Airlines has issued a statement claiming that flight operations were affected by poor visibility and heavy fog across India.
“On January 13, large parts of India experienced exceptionally heavy fog, which had a significant impact on the operations of both airports and airlines. Cancellations and delays had a cascading effect on rotations throughout the day, further impacting operations,” Indigo said in a statement.
“Putting customer safety first, our employees put their best foot forward and worked tirelessly to deal with this situation and serve customers in the best way possible. However, we sincerely regret any inconvenience caused to our IndiGo customers. We are evaluating the lessons learned from days like these to continue improving our services in the future,” the airline said.
#Important announcement pic.twitter.com/xyIb2PcRfr
— IndiGo (@IndiGo6E) January 15, 2024
Delhi Airport, one of India's busiest airports, experienced significant flight disruptions today as poor visibility and foggy conditions continued. As a result, 30 departures were delayed on Tuesday, inconveniencing passengers and causing frustration. In addition, 17 flights were canceled, further aggravating the situation. Airport authorities have advised travelers to check with their respective airlines for updates and urged caution during this period of bad weather.
#WATCH | Delhi: Several flight operations have been delayed at IGI airport due to poor visibility in fog. pic.twitter.com/hGVXB7YThE
— ANI (@ANI) January 16, 2024
Meanwhile, the Directorate General of Civil Aviation (DGCA) on Monday issued standard operating procedures (SOPs) to airlines regarding flight cancellations due to excessive delays during adverse weather conditions.
In its decision, the DGCA has directed all airlines to publish the reference of the CAR on the flight tickets and obliged them to adhere to the provisions of the above-mentioned CAR.