Moment wheelchair user, 29, crawls on her bottom up the stairs at London Overground station due to broken lifts – as staff 'laughs' when told it's been fixed just as she reaches the top
- Jennie Berry shuffled up the stairs at Dalston Junction station
This is the moment a disabled woman was forced to crawl up a flight of stairs at a London tube station due to a broken lift.
Staff giggled at wheelchair user Jennie Berry, 29, who had to shuffle up the stairs on her bottom.
To make matters worse, a technician announced that he had gotten the elevator to work just as Ms. Berry reached the top step.
Station staff were heard joking to Ms Berry that she could “use the lift if she wanted to” just as she finished her 15-minute climb.
The frustrated passenger filmed herself struggling at Dalston Junction station in north-east London after arriving on an overground train late on Thursday evening.
Wheelchair user Jennie Berry had to shuffle up a flight of stairs on her buttocks due to a broken lift at Dalston Junction station in London
Ms Berry said there was no help on the platform when she arrived at the station late at night, and staff only appeared when she completed her 15-minute climb.
Ms Berry, 29, who was trying to get to her hotel outside the station during a visit to the capital, said she was most annoyed by the way she was treated by Transport for London (TfL) staff.
Help didn't appear until she was three steps from the top of the stairs, where a man in an orange safety jacket could be heard telling the helpless passenger that the elevator had been broken for a month, adding, “Didn't you know ? '
After being told the elevator had been repaired, he was heard joking with a co-worker: “Now she'll be happy.”
She said: 'There was no signage at the station I came from to tell me the lift was out of order, nor were there any staff on the platform to assist me in reaching another accessible station across the road . direction and then try to go home from there.
“So I crawled up these stairs because my hotel was literally outside this station.
She added: 'As a wheelchair user, I'm not the first person this has ever happened to and certainly won't be the last.
“Something needs to change for disabled travelers, and quickly.”
Staff were then heard laughing at the helpless passenger as she reached the top of the stairs
Mark Evers, Chief Customer Officer at TfL, said: 'We are deeply sorry for the distressing experience Jennie Berry had while traveling with us and we are urgently investigating this incident with Arriva Rail London, who operate the London Overground on our behalf, to make sure it doesn't happen again.
'We understand that lifts being out of use can have a significant impact on customers who rely on them, and we want to make transport in London more accessible.
'We are also working harder to ensure that lifts are repaired quickly and that information about their availability is published in a timely manner.
“I regret that in this case the necessary information was not immediately available.”