Screw found in sandwich; Claims Indigo passenger
IndiGo has been criticized for a screw in a sandwich provided by the airline, which was not reported during the flight.
New Delhi: An IndiGo passenger on Tuesday reported discovering a screw in a sandwich provided by the airline; However, the airline stated that the issue was not brought to their attention during the flight. The traveler posted on social media a photo of the sandwich he ate after getting off the plane, along with a description of his experience.
Clarification issued by the airline
The airline said it regretted any inconvenience to the passenger, but did not provide details about the image that was distributed.
“We are aware of the image circulating on social media regarding a customer sharing his experience on Flight 6E-904 between Bengaluru-Chennai on February 1, 2024. The issue was not reported by the passenger during the journey,” it said. the airline. clarified in a statement.
“Our onboard meals are sourced from reputable and highly regarded caterers to maintain the highest standards of quality and hygiene. We regret any inconvenience caused to the passenger and remain committed to providing the best possible in-flight experience and ensuring all food and hygiene standards are met,” the report said.
Previous food safety incidents
Days after a worm was discovered in a sandwich given to a passenger during a flight, food safety regulator FSSAI served a show-cause notice on IndiGo on January 2. On December 29, an incident had occurred on flight 6E 6107 from Delhi to Mumbai. The passenger posted a video on social media and the airline responded with an apology.
Strict measures issued by FSSAI
On January 16, the FSSAI convened a meeting of top caterers and airlines to review and improve current food safety procedures in the airline catering sector. The FSSAI had on January 17 asked airlines and flight caterers to adhere to food safety regulations and provide accurate labeling information on all items served to passengers.
(With input from agencies)