Have Tesco’s systems failed? Online delivery problem explained
TESCO has been hit by a massive IT outage which has seen online deliveries canceled this afternoon.
It comes just hours after Sainsbury’s was hit by a major “technical issue” which caused the majority of its customers’ online deliveries to be canceled this morning.
Now, the grocer “Every Little Helps” says similar issues have forced it to cancel home deliveries as well.
They did not specify how many customers or which regions were affected.
But a Tesco spokesperson said: “We are working to resolve a technical issue which has forced us to cancel a number of online orders due for delivery today.
“We are sorry for the inconvenience.”
The problems sparked outrage online as Tesco customers expecting home delivery or click-and-collect canceled their orders.
What happened?
A major technical problem in the supermarket chain’s systems has led to the grocer canceling some of its online deliveries on Saturday, March 16.
The technical issues are also impacting shoppers’ ability to visit Stories for click-and-collect orders.
Affected customers have received an email saying: “Hi. We’re really sorry, but we can’t deliver your groceries today due to an issue with our system.
“You were not charged for the order.
“If you would like to reschedule your order, please use our website or the Tesco app.”
What’s happening at other supermarkets?
Sainsbury’s has also been hit by a major “technical issue”, causing most online deliveries to be canceled this morning.
Angry customers also say they cannot pay at the cash register.
The supermarket chain said on Saturday morning it was “working hard to resolve the problem” and apologized to affected customers.
A statement said: “We are experiencing technical issues with some stores, our Groceries Online service and our ability to contact customers.
“Unfortunately, we will not be able to deliver the vast majority of today’s groceries online.
“We are working hard to resolve the issue and apologize to our customers for the inconvenience.
“We will proactively contact customers to rebook orders as quickly as possible.”