Thousands of eBay users left in anger when the app suffered a major outage

Customers received the message ‘Problem loading your items’

Thousands of eBay users reported problems with the website and app this morning.

Regarding X, customers have reported difficulty accessing their listed items.

One customer said he was greeted with an error message on the site.

Outage heat map

This heatmap shows where user-submitted problem reports are concentrated over the last 24 hours.

It is common for some problems to be reported during the day.

Downdetector only reports an incident if the number of problem reports is significantly higher than the usual volume at that time.

What problems do users face?

According to DownDetector, almost 50% of the reports relate to the app.

The remaining 49% of problems relate to the website.