IndiGo passengers refused to board any airline; Sat on tarmac at Mumbai airport

Mumbai: Many passengers rushed out of an IndiGo plane at Mumbai airport, sat on the tarmac, and some were also seen eating there once their diverted Goa-Delhi flight finally landed.

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Mumbai: Many passengers disembarked from an IndiGo plane at Mumbai airport and sat on the tarmac, and some were also seen eating there once their diverted Goa-Delhi flight landed after a long delay on Sunday. A short video clip of the incident was shared on social media, following which the Mumbai airport claimed that the airport operators in collaboration with the CISF's Quick Response Team (QRT) had “dropped the passengers in a security zone”.

An IndiGo spokesperson said the airline is investigating the incident and offers “sincere apologies” to its customers. The flight that took off from Goa could not land at Delhi airport due to dense fog and was diverted to Mumbai airport on Sunday.

And we thought this would only happen at a train station. IndiGo Goa-Delhi passengers diverted to Mumbai after a 12 hour delayed flight to eat right next to the Indigo plane (btw, most of our train stations seem smarter than ever before!) 😊👍 pic.twitter.com/bjFFMMd76n

— Rajdeep Sardesai (@sardesairajdeep) January 15, 2024

A significant number of flights were affected by dense fog and poor visibility at Delhi airport on Sunday. “IndiGo flight 6E 2195 (Goa to Delhi) was diverted due to adverse weather conditions. As the flight was already significantly delayed in Goa, the passengers were furious and ran out of the plane as soon as the ladder was connected,” a Mumbai airport spokesperson said in a statement.

According to the spokesperson, the airport operator, in collaboration with CISF QRT, dropped the passengers in a security zone because “passengers refused to board the airline bus and go to the terminal building”.

Furthermore, the spokesperson said that the passengers were kept under strict supervision of aviation authorities and security until further action was taken.

In a statement, an IndiGo spokesperson said the flight was diverted to Mumbai due to poor visibility in Delhi.

“We sincerely apologize to our customers and are currently investigating the incident. We will take necessary steps to prevent such cases in the future,” the spokesperson said.

Passengers are not allowed to stay on an airport tarmac and the incident was apparently a security breach.

Details of the actions taken following the incident could not immediately be determined.

(With PTI inputs)