‘Absolutely disgusting’ customers cry as flowers from M&S and Moonpig arrive ‘mouldy’
ANGRY shoppers are “absolutely disgusted” after Mother’s Day flowers from major retailers arrived “dead” and “moldy”.
Customers have criticized stores including M&S, MoonPig and Interflora after allegedly receiving dead flower arrangements.
Disappointed buyers complained on X, formerly Twitter, that the bunches they bought for Mother’s Day did not live up to what was promised.
An irate customer wrote to M&S: “Good morning, I have just unpacked the flowers my son and I gave to his mother for Mother’s Day and discovered they are moldy and not of the best quality.
“Not the best start to the day.”
Another wrote to the posh retailer: “Very disappointed with the quality of my Mother’s Day flowers. Droopy and Dying.
“Oh, M&S, you’ve really let yourself down this year. Two roses are dying and others are fading.”
Another “disappointed” customer shared a photo of a scarce bouquet they received from Moonpig.
The customer said: “@MoonpigUK, my two daughters bought me one of the Disney bouquets for Mother’s Day.
“To say I’m a little disappointed and upset is an understatement.
“They arrived with some completely squashed flowers and broken buds in the box.”
The Sun has contacted M&S for comment.
A spokesperson for Moonpig said the company “regrets that a very small number of customers are unhappy with their orders.”
They added: “Our customer service team is working hard to resolve all queries received as quickly as possible.”
A Sainsbury’s customer opened his bouquet of flowers and was left feeling “disgusted”.
On Facebook they wrote: “I am absolutely disgusted with the condition of my flowers!
’40 euros for a bunch of flowers and they’re damn dead!
“My 11 year old is heartbroken and I’ve had to put them in a vase to show her it doesn’t matter! £40 wasted!”
It’s not just Mother’s Day flowers that shoppers are looking forward to this year.
Another customer wrote on X saying the card they bought for their mother was “ruined” by the price sticker.
They said: “@sainsburys was very disappointed with the Mother’s Day cards. The stickers are NOT easy to remove and have ruined the card.”
What to buy this Mother’s Day
Your essential guide to what your mom is getting this year:
- Tried and tested Mother’s Day gifts – click here
- Gifts that will really impress your mother – click here
- The best Mother’s Day gifts without spending a lot of money – click here
- The best flowers you can buy for your mother – click here
The Sun has contacted Sainsbury’s for comment and we will update this story as soon as we hear back.
An Interflora customer has criticized the ‘terrible’ condition of his Mother’s Day flowers on social media.
They said: “Hello @InterfloraUK… I have to say, a case of theory versus practice?!
“This is a pretty horrible product to deliver. Scarce, broken heads, withered.
“A very poor show, the chocolates missing and a card I didn’t order. Very disappointing. £63, for this???”
Flowers are running out
Instead of a confirmation of receipt, some Interflora customers received a message that there were no flowers in stock.
This left some mothers empty-handed on Mother’s Day.
“A flower company that cannot deliver flowers, right!!!,” said a customer.
A screenshot of the message read: “Sometimes, at very short notice, demand for our products can exceed our supply in a given area.”
Interflora says it has received questions about a “small number of orders”.
A spokesperson told The Sun: “This Mother’s Day, our fantastic local florists across the country have created and personally delivered thousands of bouquets to help people connect and share their love.
“We’ve had queries about a small number of orders, but every order is important to us, so our brilliant customer service team always does everything they can to put things right if they don’t go quite to plan.”
What are my rights if my Mother’s Day flowers go wrong?
If your flowers are already wilting or browning petals and leaves, you may be entitled to a refund.
This also applies if they arrived crushed, damaged or do not match the online description.
According to consumer group Which? your complaint must fall under the Consumer Rights Act and should be made directly to the florist or shop where you purchased them.
Your refund should include the initial cost of the flowers as well as any delivery charges.
To start the process, you will need to take a photo of your flowers to support your complaint. This applies regardless of whether you are the sender or recipient.
Then provide the florist with as much information as possible about your order, including any order numbers and the delivery address.
You can also get a refund for the delivery costs if you paid extra for delivery on a specific day.
Do you have a money problem that needs to be solved? Get in touch by emailing money@the-sun.co.uk.
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