Tesco suffered a massive IT crisis just hours after Sainsbury’s experienced the same
TESCO has been hit by a massive IT outage, just hours after Sainsbury’s was inundated with similar problems.
Technical problems have forced the supermarket giant to cancel a number of home deliveries today.
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Tesco did not specify how many customers or which regions were affected.
A spokesperson said: “We are working to resolve a technical issue which has caused us to cancel a number of online orders due for delivery today.
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“We are sorry for the inconvenience.”
A disabled woman told The Sun in an email that she had heard about her canceled delivery, but did not tell her why.
Zoe, from Gloucestershire, suffers from chronic fatigue and long Covid-19 and therefore relies on home deliveries to feed her family.
She said: “I will have to ask someone to go to the local shops for the necessities for my family until Monday evening, or use today’s energy to go out. I am a disabled single parent.
“Because of my disability, I have to rely on biweekly shopping at the supermarket. I cannot manage large supermarket stores.”
The problems also sparked anger online as Tesco customers expecting home delivery or click-and-collect had their orders canceled.
One woman says she had to rush to the shops to get nappies after her delivery was cancelled.
She fumed: “So annoyed that my online order from Tesco was canceled due to a technical problem… I had to buy things because I desperately needed nappies and I’m not doing well.
“@Tesco, what’s going on?”
Another said on
“She works all day in the NHS and could do without this. Do you have the same problems as Sainsbury’s?”
A third said she turned up to collect her order but was told it was “unavailable”.
She added: “I was told it would be canceled but you marked it as collected.”
SAINSBURY’S CHAOS
It comes just hours after Sainsbury’s canceled thousands of home deliveries and contactless payments collapsed following an overnight software update.
Trolleys full of groceries were dumped as panicked shoppers rushed to withdraw cash, leading to huge queues at ATMs.
But now that the card-only self-service machines are out of use,
Unable to use card-only self-checkouts, customers crowded into lines at manned checkouts.
Sainsbury’s customers were left furious by the chaos, as some criticized the supermarket giant’s lack of communication.
Hilton Lord said the store in Warlingham, Surrey, fell into chaos when staff alerted motorists to the IT glitch as they arrived at the car park.
He told The Sun: “The end result was a huge traffic jam as cars waited to get in and blocked straight-through traffic.
“Inside the service points where payment could only be made in cash worked, but not the service points where payment could only be made by PIN.”
Another said on
A third fumed: “Proactively contact customers?
“I’ve been on hold for over an hour trying to figure out what’s happening with my order, no hold music, so I’m not even sure I’ve been in line.”
A fourth posted: “You made an enemy in me today.”
On Friday, McDonald’s suffered a system crash that forced it to close a number of restaurants.
Customers were reportedly turned away from stores and some reported problems ordering online.
A spokesperson for Sainsbury’s previously said: “We are currently experiencing a technical issue which is impacting some stores, our Groceries Online service and our ability to contact customers directly.
“Unfortunately, we will not be able to deliver the vast majority of today’s groceries online.
“We are working hard to resolve the issue and apologize to our customers for the inconvenience.
“We will proactively contact customers to rebook orders as quickly as possible.”
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