Three of these went out because hundreds of customers left without internet and signal
Am I entitled to compensation?
If you are experiencing problems with your internet, calling or mobile services, you may be entitled to compensation.
Internet companies usually pay £8 for each report that broadband and phone services are not repaired after two full days without service.
If you are a mobile customer experiencing a lack of service, you may be entitled to a refund or account credit, depending on the circumstances.
If you are without service for an extended period of time, you may have the right to leave without charge.
If you still wish to complain to Three Mobile about an issue, you can contact the company by phone, online or visit a branch.
Factors that can affect the internet signal
According to ThreeUK, the following can affect your signal:
- Construction materials
- Problems with your device or account
- Place
- Extreme weather
- Temporary constructions
- Temporary network disruptions