Toob is facing an outage as hundreds of users report problems with the broadband connection

Factors that can affect the internet signal

According to ThreeUK, the following can affect your signal:

Construction materials
Problems with your device or account
Place
Extreme weather
Temporary constructions
Temporary network disruptions

What is Britain's fastest internet provider?

Kies.nl estimates that Virgin Media offers the fastest internet in Britain.

USwitch also rates Virgin as the fastest provider in its Broadband and Mobile Awards.

However, keep in mind that just because this is the fastest provider does not mean it is the best provider for you.

Some providers, such as Hyperoptic, are only available in limited areas in Britain but can offer very fast speeds; one of their packages offers speeds of 1GB, which is enough to download a full HD movie in less than 10 seconds.

We recommend that you consult a price comparison site to ensure you get the fastest internet in your area.

Fixed problems with internet provider

Toob recently confirmed that this morning's issues have now been resolved.

Speaking to

“If you are in these areas and are still experiencing network issues, restart your router and fiber box by turning them off and on again.”

Update: We have resolved the issues affecting our service in Camberley, Aldershot, Farnborough, Ash Vale and Mytchett.

If you are in these areas and are still experiencing network problems, restart your router and fiber box by turning them off and on again.

— toob broadband (@toobbroadband) February 13, 2024

The problems start to fall

After this morning's outage, the problems with Toob have decreased.

Toob is aware of the current problems and is working on a solution.

A handy broadband speed guide

It can be difficult to know what speed your broadband needs, but it's more important than ever to have the right speed for you.

With that in mind, here's a handy guide to broadband speeds:

0.5 megabits per second – Required broadband connection speed
1.5 megabits per second – Recommended broadband connection speed
3 megabits per second – Recommended for SD quality
5 megabits per second – Recommended for HD quality
25 megabits per second – Recommended for 4K quality

Am I entitled to compensation?

If you experience problems with your internet, calling or mobile services, you may be entitled to compensation.

Internet companies usually pay £8 for each report that broadband and phone services are not repaired after two full days without service.

If you still wish to complain to Toob about an issue, you can contact the company by phone, online or visit a branch.