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Aldi has confirmed it has made a major change at the checkout after shoppers left in confusion

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ALDI confirmed it has made a huge change to its checkout after a customer said: “It would be nice to know this in advance.”

One customer wondered why Aldi had introduced a 20 item limit on their self-service checkouts.

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The retailer is known for its competitively priced groceriesCredit: Getty
Aldi started rolling out self-service checkouts in 2019

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Aldi started rolling out self-service checkouts in 2019Credit: Getty

They wondered why the supermarket giant had failed to use an old-fashioned sign to notify customers.

The customer’s tweet read: “Since when did you have 20 items or less at your self-service checkouts?

“There is no sign stating this. It is nice to know in advance which self-service checkout I can go to.”

Aldi responded to the customer saying: “All stores currently have a 20 item limit at self-checkouts.

“This change is designed to make it easier and more efficient for you to shop with us. All customers can still use the checkouts managed by our wonderful colleagues.”

Aldi began rolling out self-service checkouts in 2019, introducing the kiosks in London, Manchester and Leicester.

The new look of the cash registers sparked discussion among Aldi customers.

One shopper wrote on Facebook groups for Aldi fans: “I’ve just been to Hednesford Aldi, the self-service checkouts are a win-win for me!!!”

While another said: ‘I suppose it’s inevitable but one of the last strongholds of checkout service Aldi has resorted to installing self-checkout tills in Trentham.

“Bad show Aldi. I may come across as a Luddite but I don’t work for Aldi or any of the other supermarkets that expect you to do their job for them. This should be progress!”

One user wrote: “Robot cashiers take a job away from a human cashier. Boycott.”

While another said: “I hope ours doesn’t get them. I love Aldi but don’t do self-service.”

The German retail giant takes its stores seriously and sometimes closes them in order to renew and renovate them.

Aldi will close its store in Erskine from March 14 to 21.

A spokesperson for the German retail giant said it was “renovation work”.

They added: “When we reopen at 8am on Thursday, March 21, the store will be in our new layout.”

This provides “more space” for the fresh, refrigerated and food-to-go range.

In addition, the entire store will be “much brighter with simpler layouts,” Aldi pointed out.

The retailer announced plans to open its new £9 million store in Neats Court, Queenborough, in April.

The new multi-million complex is located opposite the Queenborough retail park and will be a third larger than the existing building with 134 parking spaces – 59 more than in Sheerness.

After the major retailer opened its 1,000th store, Aldi announced plans for its next phase of expansion, which will include a further 500 stores.

The retailer said: “It is a long-term goal and does not put a ceiling on our ambition to have an Aldi store close to everyone in Britain.”

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