Is this the worst parking company in Britain? Holidaymakers slam ‘terrible’ business at Heathrow Airport, saying they suffered ‘nightmare’ customer service, were left behind at terminals and had their cars looked ‘dirty’

Motorists have criticized a ‘terrible’ parking company near London Heathrow Airport – claiming they were never collected and subjected to a ‘nightmare’ service, thanks to ‘rude staff’ who returned their cars looking ‘dirty’.

Located just 650 meters from the airport’s northern runway, Deals4Parking.co.uk has a Trustpilot rating of just 1.3 stars from 179 reviews.

One customer claimed there was ‘mud all the way up to the doors’ of their vehicle; a second said she had to ‘listen to a bunch of liars’; and a third told how no one answered the phone for 45 minutes and they had to book with another company – with no refund.

The company works as a reservation agent for other parking operators and says on its website that it is not to blame if something goes wrong. ‘All liabilities relating to the parking of the vehicles lie with the parking service provider selected by the customer’.

On its website, Deals4Parking lists the names of seven parking operators it claims to work with: ‘Flyway ParkPro’, ‘Dolphine Meet & Greet’, ‘Premier Airport Parking’, ‘Smart Parking Heathrow’, ‘Air Parking’, ‘Parking Spot’ ‘ and ‘Aygo Park and Ride’.

** Have you had a bad experience with Deals4Parking.co.uk or another airport parking provider? Send your story and photos by email to tips@dailymail.com **

But none of these brands can be found independently from the Deals4Parking website, suggesting they could all be different names of a service run by the company.

Deals4Parking also gives each brand a customer rating of 4.8 to 4.9 out of 5 stars, but without any evidence of reviews – which is in stark contrast to the 1.3 on Trustpilot.

The website also lists eight days’ parking with each of these operators for between £70 and £82 – roughly the same as the one-day rate at Heathrow’s short-term car park, which is £83. And it claims to provide services for Terminal 1 – which closed in 2015.

The company also offers parking deals at five other airports – Birmingham, Gatwick, Manchester, Luton and Stansted – again under a similar variety of brands.

It adds: ‘Customers can choose meet and greet parking at Heathrow, long-term parking at Heathrow or on-site parking for short stays. Valet parking is also available.’

The company also says it is offering all customers a ‘pick and drop option from Heathrow car park to the terminal via a secure vehicle’.

Fine print on the company’s website reveals that Deals4Parking is in fact a trading name for a company called Falcon Parking Ltd, which is registered with Companies House.

The documents show that the director is Nabila Yasmeen, a 37-year-old Pakistani woman who took over in August from a 34-year-old British man named Mohammad Adil Mughal.

The company was established in 2018 and was based at an address of a chartered accountancy firm above a hardware store on Bath Road in Hounslow.

However, she subsequently changed her registered address when Ms Yasmeen moved into new premises on Sipson Road in Sipson, next to the airport.

A First Gazette notice for a mandatory strike was issued for Falcon Parking in October 2021, but was halted later that month.

A couple who flew to Ireland for a long weekend today told MailOnline they had booked a parking space through Deals4Parking branded ‘Smart Parking Heathrow’.

They spent £46 parking their Land Rover Discovery between 7am today and 7pm on Sunday – and were due to be collected by the company at 7am this morning.

Ultimately, however, the couple had to abandon their car because the parking company was already 40 minutes late – and quickly rebooked to another company.

They asked for a refund, but were told on the phone by Deals4Parking that they ‘do everything through a third party’ and that they ‘don’t operate that way’.

When the customer pointed out that “everyone works this way because it’s the law,” the company then accused them of threatening them and hung up.

The most recent review posted by Abi Hopkins on Trustpilot on October 27 was one star. She criticized the ‘poor service, rude staff and dirty car at pick-up’.

She said: ‘At first the arrival service seemed fine but was a little concerned that the driver I handed my car keys to didn’t appear to have any ID on him, which is what I expected to see.’

Mrs Hopkins said she tried to call when they arrived back in London but couldn’t reach the number as it kept cutting off. She eventually got through, but was “rudely told the car would be on its way in 30 minutes.”

She continued: ‘Eventually the car arrived with a very surly delivery man – my car was absolutely filthy. There was mud all the way up to the doors and when we asked where it was parked we got an attitude.

‘It turned out that the car was parked near a building site, which was clearly visible from the clay mud on the tires and on the sides of my car. It was not even acknowledged that the car had become dirty; the delivery man was a rude idiot.’

She urged others to ‘avoid at all costs’, saying: ‘everyone I spoke to was incredibly rude and spoken to as if they were doing me a favour’, adding: ‘I I’d rather walk to Heathrow dragging my suitcases behind me!’

Another reviewer on September 6, Ewen Grange, also gave it one star. He said: ‘Terrible experience! Called the mobile number where our car was to be picked up, no one answered the phone for 45 minutes.

‘I had to use an alternative parking company because I couldn’t wait any longer. They refused to refund our money! Terrible company! Do not use this company.’

And a third, Husein Ahmed, who also gave it one star, said on August 28: ‘Their drivers had an accident while driving my car and never fixed me or provided me with company insurance, even the police couldn’t get their insurance details follow or obtain. . Stay out.’

And Carolyn Cullen wrote on September 30: “If I couldn’t give stars I would. Avoid at all costs. Unless you like waiting for your car for an hour and a half and listening to a bunch of liars.”

Another writing in February read: ‘Absolute nightmare on departure, numerous calls were made to the number provided, they said it would take 15 minutes to collect our car and it ended up taking over an hour. Just made our flight! It was a little better on the way back, but I definitely wouldn’t use it again or recommend it.’

MailOnline has contacted Deals4Parking for comment.

The ‘about us’ section states: ‘We at Deals4Parking act as a bridge between the quality parking operators and the passengers, by bringing to the fore all the best offers and tailor-made services available.’

The terms and conditions also state: ‘Deals4Parking provides the parking services as a booking agent, therefore all liabilities relating to the parking of the vehicles lie with the parking service provider selected by the customer at the time of booking.

‘Deals4Parking aims to provide passengers with a smooth and convenient airport parking experience. To avoid any misunderstandings, we have set out all the important things you should be aware of regarding our parking services and activities before booking.

‘In the event of a reservation at a specific parking facility, it is assumed that the customer has accepted and fully agreed to the general terms and conditions of both Deals4parking and the parking service provider.

‘The conditions have been carefully compiled to keep the rates as low as possible and within the predetermined limit. It is very important that our customers recognize our efforts to offer a number of high-quality and cost-effective services.’

It adds: ‘We highly respect your feedback as it helps us improve our services and serve you even better. We are committed to meeting all your parking needs and look forward to serving you in the best possible way.”

**Have you had a bad experience with Deals4Parking.co.uk or another airport parking provider? Send your story and photos by email to tips@dailymail.com **