Virgin Media customers are missing out on a free Wi-Fi connection boost

Tech & Gadgets

VIRGIN Media customers can get a free Wi-Fi booster if they don’t get the speeds they pay for.

In a bid to ensure consumers get value for money, the network provider is promising a free bonus gadget or £100 credit.

Virgin Media offers a guarantee of minimum download speeds of 20Mb in every room of the houseCredit: Getty

For many, obtaining a booster is an easier and cheaper option than purchasing and setting up an entirely new systemCredit: Virgo

Wi-Fi boosters, called Intelligent Wi-Fi Pods by Virgin Media, are essentially plug-in mini routers.

They take the wireless signal from your main router and spit it out to more distant corners of the house.

They’re included for free in a trio of Virgin Media packages, including the Gig1, Volt and Ultimate Volt deals.

Although customers should note that they must have a Hub 3, Hub 4 or Hub 5 for the booster to work.

If you’re not part of these select packages, Virgin also offers the broadband boosters for an extra £5 per month.

Unfortunately, there is no one-time fee for those who don’t get it for free in addition to their package.

If you want to buy a WiFi booster outright instead of a monthly rental from Virgin Media, there are plenty to choose from online.

For many, obtaining a booster is an easier and cheaper option than purchasing and setting up an entirely new system.

However, some customers have noted that they have a somewhat bulky design, being slightly larger than a plug-in air freshener.

I’m a Wi-Fi expert and everyone should follow my four essential tips for an instant internet speed boost

Virgin Media offers a guarantee of minimum download speeds of 20Mb in every room of the house.

Otherwise, customers can expect to receive £100 in bill credit.

PRO TIPS

Gareth Lister, director of connectivity at Virgin Media, previously revealed some pro tips for WiFi boosters to The Sun.

“Just like with a cell phone or a hub, you should avoid placing your pod in direct sunlight,” Lister said.

This means you should avoid windowsills, especially during the warmer months.

Leaving any piece of technology out in the sun puts you at risk of overheating, but especially with Wi-Fi routers and boosters that are always on.

You should also deter any pets – especially cats – who might want to use the booster seat as a cozy seat.

Overheating can slow down the device’s efficiency, reduce the speed of Wi-Fi, and in the worst case scenario, stop your connection from expanding altogether.

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