Is ASDA offline? This is how you check whether the app and website are not working

ASDA’s website and app do not allow customers to log in, meaning customers cannot access their accounts.

Shoppers are reporting problems logging in when placing or checking their orders on Asda’s website and app.

Here’s how to check if the Asda app or website is downCredit: Alamy

According to Downdetector, the number of reported outages for the app and website is currently more than 500.

About 25% of the problems are related to the app, 41% are related to the website and 34% are caused by people not being able to log in.

It means those who rely on the website may not be able to process a new delivery or check the status of a current one.

Many shoppers rely on their app to get discounts on products in-store, rather than carrying a physical card.

This means some shoppers may have to pay more at the checkout.

Are Asda’s website and app offline?

The Asda app and website experienced issues on Wednesday 28 February.

Hundreds of customers were unable to access their accounts and change orders.

It comes after the supermarket’s online shopping and rewards service last went down for hundreds of customers in June last year.

The best way to see if there are any problems with Asda’s website or app is to check straight away.

You’ll know if there’s a problem if you can’t log in to your online account.

You can also check if Asda is offline for everyone or experiencing wider issues on Downdetector.

The website allows users to report issues and allows you to see if the problem is widespread in terms of location.

There is no fixed compensation scheme for the failure of supermarket websites, as there is for other sectors, such as the telecom sector.

But if for any reason you can no longer access your account, it’s worth contacting Asda.

You will need to collect evidence, such as a receipt, and contact Asda’s customer service team.

For problems with online grocery orders, please call 0800 9520 395. You can call for free from landlines and mobile numbers.

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