Has the national disruption to bank payments and transfers been explained?
NATIONWIDE customers are furious after the bank was hit by a major outage on Friday.
Customers are currently facing problems in transferring money between accounts.
Customers nationwide have taken to X (formerly Twitter) to express their frustration following the outage.
One user said: “I can’t make payments or transfers this morning, but your website says there are no service issues.”
A second wrote: “#nationwide banking is down! No payments in or out”
Nationwide is aware of the ongoing issues and is working to resolve the issue.
Speaking to X, a spokesperson said: “Hi, we are aware that some customers are experiencing difficulties transferring money between Nationwide accounts.
“We are working to resolve this as quickly as possible, and we apologize for any inconvenience caused.”
What happened?
Customers are currently unable to transfer money between their national accounts or to someone else’s national account.
According to DownDetector, more than 990 users have reported problems with the construction company.
Payments to and from other mortgage banks and banks are also delayed as a result of the disruption.
Customers have been advised not to resend the money as it is in the queue and will arrive as soon as possible.
Direct debits and standing orders work normally according to the construction company.
Can I claim compensation for the malfunction?
Banks do not have to pay compensation to customers if services have declined, unlike how telecom companies must do that.
But if you’ve incurred costs due to service issues, there’s a good chance you’ll get your money back.
For example, if a bill payment was missed due to a glitch and you were charged a fee for missing it, you should be able to claim that money back.
If your credit rating has been affected by a service interruption, for example because you received a late fee after being unable to complete a transaction, you should also keep a record of this.
If you spoke to someone to resolve the issue, write down their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.
More information about how to file a complaint can be found on the bank’s website.
It’s worth gathering evidence of your problems so you can make a formal complaint directly to the bank.
What happens if my bank refuses to reimburse me?
If you are not satisfied with the way the bank has handled your problem, you can contact the Financial Ombudsman (FOS) free of charge.
It is an independent body that will consider the evidence you provide and make a fair decision about what action a bank should take.
The FOS can usually intervene 15 days after you report your concerns to the bank.
According to the FOS, in the event of an IT system failure at a bank, any compensation depends on your circumstances and whether you have suffered damage as a result.
If it believes this is the case, it has the power to tell the bank to refund any fees, charges or penalties, for example if you were unable to make a payment on a credit card statement or to your mortgage lender.
It can also tell a bank to pay you for money you haven’t received, such as interest, if you can’t deposit the money.
If your credit score has been affected, the bank may direct the bank to correct your credit file.
The FOS may also order the bank to reimburse you for any additional costs incurred, such as telephone calls or trips to your local bank branch, as well as compensation for any inconvenience this may have caused.