Qantas lounges: The shocking images a frequent flyer claims show how ’embarrassing’ the national airline has become
Photos taken by travelers showing ‘disgusting’ meals and tatty furniture in lounges have led to one frequent flyer labeling Qantas as ’embarrassing’ – with the airline even having to apologize for a ‘horrific’ meal served in one of its business class lounges.
Australia’s national airline has come under fire in recent days for reportedly declining quality of both the overall presentation and meals served both in its lounges and on board its planes.
An irate customer shared a photo of porridge-like food served on a flight from Melbourne to LA on Monday.
“The most disgusting food we have had in our lives,” they wrote.
‘One bite of every meal served in QantasQF93 to LA was terrible. Children spent 14 hours without eating anything.
“We need to put the criminals who run this worthless airline behind bars.”
The Australian airline has come under fire in recent days over the alleged declining quality of meals served both in its lounges and on board its planes.
Qantas apologized for this meal, which was served in the Sydney Business Class Lounge on Thursday and Friday last week
Another customer flying from Sydney to Melbourne shared a photo of what was supposedly a pizza but looked more like a regurgitated pile of olives, peppers and cheese.
The airline even apologized for one of the meals it served in the Sydney Business Class Lounge on Thursday and Friday last week.
One customer described the braised rib dish as ‘horrific’ Yahoo News.
‘This was served to paying customers. I looked at it and even tried it.
“This airline is really in trouble.”
A Qantas spokesperson said the airline was “incredibly disappointed with the way this meal was presented.”
A customer flying from Sydney to Melbourne shared an image of what was supposedly a pizza but looked more like a regurgitated pile of olives, peppers and cheese (pictured)
Other social media users have shared bad experiences with Qantas food (photo: a meal believed to be shepherd’s pie)
An irate customer shared a photo of porridge-like food served on a flight from Melbourne to LA on Monday (pictured). “The most disgusting food we have had in our lives,” they claimed
‘We pride ourselves on providing enjoyable dining experiences and this more than meets our high standards.’
It is understood the airline has launched an investigation into the meal.
Another disgruntled high-flyer shared photos of ‘absolutely disgusting’ frayed and stained chairs at the Sydney International Business Lounge.
The traveler told Yahoo that he had been a Lifetime Gold Qantas frequent flyer for more than 20 years, but had stopped flying with them due to declining standards.
“(I can’t believe) how bad Qantas’ standard is, when their prices are ridiculous compared to other international airlines,” he added.
In a statement to Daily Mail Australia, Qantas said the seats were replaced last month.
Another disgruntled high flyer shared photos of ‘absolutely disgusting’ frayed and stained chairs at the Sydney International Business Lounge (pictured)
Qantas said the seats were replaced last month
“The Sydney International Business Lounge is being revamped as part of a program that has seen the addition of 30 new and 70 refurbished armchairs and stools to date,” an airline spokesperson said.
‘We are also replacing the dining room chairs this week.’
In the six months to December, Qantas posted underlying pre-tax profits of $1.25 billion, down $180 million or 12.6 percent from $1.43 billion for the same period in 2022.
Last September, new CEO Vanessa Hudson recognized that the airline needed to regain customer trust.
“I know we have failed you in many ways,” she said.
‘We have not delivered as we should have and we have often been difficult to deal with.
“We understand why you are frustrated and why some of you have lost confidence in us.”