Has Vodafone's broadband connection failed? How to check the status in your region
HUNDREDS of Vodafone customers no longer have access to fixed broadband and mobile internet.
If you've been affected by the outage, we'll show you how to check your service status.
Vodafone has more than 17 million mobile and internet customers in the United Kingdom.
But this afternoon (February 6) almost 1,000 people reported problems. according to DownDetector.
According to the website, more than 70% of the problems had to do with fixed internet, 16% with mobile internet and 11% with problems with their mobile phone.
But what happens if you are affected by a malfunction and are you entitled to compensation?
We've created a guide explaining what to do if you find yourself in this situation.
Vodafone down: Is Vodafone experiencing problems today?
Vodafone last went offline on February 6 when hundreds of customers reported problems using their fixed broadband connection.
More than 1,500 users reported problems with the telecom company at its peak DownDetector.
More than 70% of the problems had to do with fixed internet, 16% with mobile internet and 11% reported problems with their mobile phone.
Vodafone outage: How do I check Vodafone's service status?
The network has a service checker on its website where you can find out if there are any issues in your area or just a problem with your device.
You can also subscribe to receive alerts so you know if there are any issues and how Vodafone is solving them.
On the same page you will also find advice and guidance on what to do if you encounter problems.
For Vodafone broadband users, there is a separate page on what to do if you have slow speeds, internet cuts or can't connect at all.
How can I complain to Vodafone about a network problem?
Vodafone has a section on its website on how to complain to the network provider if you are unhappy with your service.
Here you will find the steps you need to follow before you are given the opportunity to call the complaints team on 0333 3040 441.
There is also a live chat service or a form you can fill out.
Am I entitled to compensation from Vodafone?
Depending on your problem, you may be entitled to compensation or an account credit.
It is best to contact Vodafone and see if they can solve your problems for you.
Internet companies usually pay £8 for each day that broadband and phone services are not repaired after two full days without service.
If you are a mobile customer experiencing a lack of service, you may be entitled to a refund or account credit, depending on the circumstances.
Does Ofcom have rules about compensation for mobile disruptions?
Yes. The telecoms regulator has approved two Alternative Dispute Resolution (ADR) schemes: CISAS and Ombudsman Services: Communications.
Vodafone is a member of CISAS and is therefore the organization you can go to if you have unresolved problems with your network.
ADR schemes act as an independent intermediary between the service provider and the customer when a complaint cannot be resolved.
You must wait eight weeks after contacting Vodafone before contacting CISAS according to the rules. Submitting an application or complaint is also free.
You may receive compensation once CISAS has initiated an investigation.
An investigation can take up to six weeks.
How can I solve Vodafone network problems?
If you are having trouble reaching Vodafone, you can try restarting your mobile.
You can do this by turning it off, waiting 30 seconds and then turning it back on.
Of course, this is not a guaranteed solution to your connection problems.
If you're an EE customer, here's a guide on what to do if your signal drops.
If you're an O2, GIFFGaff, Sky Mobile or Tesco, you should read this guide instead.
And for people concerned about their Virgin Media connection, here's a guide on what to do.
Do you have a money problem that needs to be solved? Get in touch by emailing money@the-sun.co.uk.
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