Parents who have booked an all-inclusive ‘children’s hotel’… are surprised to find it full of children

When you book a family-friendly holiday, you should know what to expect: entertainment for all ages, children running around with ice lollies in hand and parents taking a well-deserved break by relaxing on the sun loungers.

Well, not according to a pair of parents, who took their toddler to a child-friendly hotel abroad and were shocked to find it ‘overcrowded’ with families.

Cecilie Mikkelsen, 26, from Denmark, posted a video to TikTok on July 2 while staying at Alcudia Pins in Mallorca, Spain, with her partner and a two-year-old toddler.

Designed with children in mind, the all-inclusive four-star TUI BLUE hotel prides itself on offering a children’s splash park, numerous activities and a ‘Caribbean-esque stretch of sand on your doorstep’.

The mother, known on the social app as @cecilielmikkelsen, divided other TikTok users with her video of her ‘nightmare’ holiday, which received more than 1 million views and 700 comments.

Captioned ‘Book a children’s hotel they said, it will be fun they said’, Cecilie’s footage began as her partner and son boarded the plane, excited to leave for a fun-filled holiday on the Spanish island.

Upon arriving at their resort, Cecilie – who travels “several times a year” – admitted she was overwhelmed by the number of people playing in pools, occupying sun loungers and queuing for restaurant tables.

Cecilie turned her camera to capture rows of lounge chairs taken up by people, towels and pool toys to vent her frustration at not being able to get one.

The mother then turned her attention to the “crowded” pool areas, where dozens of children, teens and toddlers were splashing around and swimming in the water.

Meanwhile, adults were filmed relaxing and chatting at the bar in a crowd next to the pool.

Divided viewers rushed to the comments to share their thoughts on Cecilie’s hotel choice, with previous Alcudia Pins guests recounting similar experiences at the resort, while others criticized the mum’s lack of ‘common sense’ when booking.

Stunned people spoke out about Cecilie’s lack of awareness before arriving at her destination, with one person writing: ‘If this area has a ‘kids hotel’ then it will most likely become a family destination, aka lots of crazy kids running around. ‘

Another said: ‘I’m confused. What did you actually expect? Because the way my sanity works…

A third joked: ‘Did you know it would just be kids??? They have to get there somehow and with someone,” while a fellow viewer wrote: “You mean a ‘kids hotel’ contains other people’s children? How dare they not accommodate yours.”

But the mother insists children are not the problem, and that long queues and overcrowding were a bigger problem at the resort, which she vowed to ‘never’ return to.

Meanwhile, a number of former Alcudia Pins guests shared their own negative experiences whilst holidaying at the resort, with one person writing: ‘We went last year and thought exactly the same! Worst holiday ever.’

Another revealed: ‘I was literally here last week! Getting a sunbed after 9am was a nightmare.’

The mother responded to the discouraged guest and confirmed, “Yes, it’s a nightmare.”

MailOnline has contacted TUI and TUI BLUE for further comment.

In August, a furious mother vowed never to return to Ireland after she and her son were forced to leave their Dublin hotel room due to a ‘no children policy’.

Hayley Smith, 27, and her eight-year-old son Cohen traveled 10 hours by car and ferry from Derby to the ALTIDO hotel in Dublin for a summer holiday on August 2.

But on arrival the mother and son were refused entry to their £365 hotel room as the receptionist said children were not allowed in for ‘insurance reasons’.

Ms Smith claims she immediately showed the receptionist her booking for four nights – which stated the room was for one adult and one child – but she was still turned away.

The mother-of-one and Cohen had nowhere to stay, and Mrs Smith had to pay a further £420 for a hotel 20 minutes away.